This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

Firefox crashes every time it starts up

  • 3 ŋuɖoɖowo
  • 3 masɔmasɔ sia le wosi
  • 4 views
  • Nuɖoɖo mlɔetɔ Bob45

Bob45
Bob45
more options

Firefox crashes every time I try to open it. I have tried resetting and it also crashes in safe mode. The last crash report is: Crash ID: bp-4a5920f6-779f-431f-9c4b-6edb12100324 My OS is XP Professional and I am running v25 of Firefox.

Firefox crashes every time I try to open it. I have tried resetting and it also crashes in safe mode. The last crash report is: Crash ID: bp-4a5920f6-779f-431f-9c4b-6edb12100324 My OS is XP Professional and I am running v25 of Firefox.

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

That crash report doesn't seem to have been send.

See if you can submit this report by clicking on it on the about:crashes page if there aren't any other (more recent) reports with a "bp-" prefix that have been send.

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

See:

Bob45
Bob45 Biabia la
more options

Sorry that was not the right crash report. This one seems to have been submitted bp-586fcb93-9133-4fed-bc4e-d12372131123

Bob45
Bob45 Biabia la
more options

Sorry that was not the right crash report. This one seems to have been submitted bp-586fcb93-9133-4fed-bc4e-d12372131123