Sync does not show tabs from other devices
I have two computers running Windows 8.1 and FF 26: at work, and at home. Both are synced, however, every time I want to see tabs on the other computer (History - Tabs from other devices) all I see is a blank tab. Sync settings on both are to sync everything (tabs option checked).
Is this a bug, or is there anything else I need to do to see the remote tabs?
Ŋuɖoɖo si wotia
Try to create a new profile as a test to check if your current profile is causing the problems.
See "Creating a profile":
- https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
- http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
If the new profile works then you can transfer some files from an existing profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem.
Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test to see if that helps.
Xle ŋuɖoɖo sia le goya me 👍 1All Replies (7)
Hello,
Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:
- Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
- Under "Time range to clear", select "Everything".
- Now, click the arrow next to Details to toggle the Details list active.
- From the details list, check Cache and Cookies and uncheck everything else.
- Now click the Clear now button.
Further information can be found in the Clear your cache, history and other personal information in Firefox article.
Did this fix your problems? Please report back to us!
Thank you.
I don't have site issues, I have a sync issue.
I did what you asked me to do - cleared the cache and cookies, and I still see blank tab when I try to see tabs from other devices.
Any other ideas?
Do other items sync correctly?
Does this happen with the tabs on both computers?
Did you check the sync log for errors?
You can open the about:sync-log page via the location bar.
You can modify these prefs on the about:config page via the right-click context menu:
- services.sync.log.appender.console = Debug
- services.sync.log.logger.engine.tabs = Trace
- http://kb.mozillazine.org/about:config
Maybe toggle this pref to true as well:
- services.sync.log.appender.file.logOnSuccess = true
Once done you can reset the prefs that you changed via the right-click context menu.
Maybe try to unlink the device and setup sync another time to see if that helps.
It is also possible that it takes longer for the sync tabs to show up on the other device.
Hi, yes, other items do sync (bookmarks from remote host show up instantly).
Here's the log from the home computer (I'm trying to copy the tabs from this computer to my work computer):
1387934024952 Sync.Service INFO Loading Weave 1.28.0 1387934024953 Sync.Engine.Clients DEBUG Engine initialized 1387934024954 Sync.Engine.Clients DEBUG Resetting clients last sync time 1387934024960 Sync.Engine.Bookmarks DEBUG Engine initialized 1387934024963 Sync.Engine.Forms DEBUG Engine initialized 1387934024965 Sync.Engine.History DEBUG Engine initialized 1387934024968 Sync.Engine.Passwords DEBUG Engine initialized 1387934024970 Sync.Engine.Prefs DEBUG Engine initialized 1387934024973 Sync.Engine.Tabs DEBUG Engine initialized 1387934024973 Sync.Engine.Tabs DEBUG Resetting tabs last sync time 1387934024978 Sync.Engine.Addons DEBUG Engine initialized 1387934024978 Sync.Service INFO Mozilla/5.0 (Windows NT 6.3; WOW64; rv:26.0) Gecko/20100101 Firefox/26.0 1387934024980 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1387934024981 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1387934024982 Sync.Service DEBUG Caching URLs under storage user base: https://phx-sync-1-3-0.services.mozilla.com/1.1/flquys5cfbvsalyk3tiehzjre77bgph2/ 1387934024982 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1387934024982 Sync.AddonsReconciler INFO Registering as Add-on Manager listener. 1387934024982 Sync.AddonsReconciler DEBUG Adding change listener. 1387934025000 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1387934025002 Sync.Engine.AdblockPlus DEBUG Engine initialized 1387934025002 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1387934026065 Sync.SyncScheduler DEBUG Next sync in 86400000 ms. 1387934033549 Sync.Tracker.History DEBUG Saving changed IDs to history 1387934112297 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1387934112297 Sync.SyncScheduler DEBUG Next sync in 86313703 ms.
And here's the log on the work computer:
1379558743354 Sync.Service INFO Loading Weave 1.25.0 1379558743356 Sync.Engine.Clients DEBUG Engine initialized 1379558743395 Sync.Engine.Clients DEBUG Resetting clients last sync time 1379558743401 Sync.Engine.Bookmarks DEBUG Engine initialized 1379558743404 Sync.Engine.Forms DEBUG Engine initialized 1379558743491 Sync.Engine.History DEBUG Engine initialized 1379558743497 Sync.Engine.Passwords DEBUG Engine initialized 1379558743604 Sync.Engine.Prefs DEBUG Engine initialized 1379558743610 Sync.Engine.Tabs DEBUG Engine initialized 1379558743611 Sync.Engine.Tabs DEBUG Resetting tabs last sync time 1379558743667 Sync.Engine.Addons DEBUG Engine initialized 1379558743667 Sync.Service INFO Mozilla/5.0 (Windows NT 6.1; WOW64; rv:23.0) Gecko/20100101 Firefox/23.0 1379558743884 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1379558743885 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1379558743885 Sync.Service DEBUG Caching URLs under storage user base: https://phx-sync-1-3-0.services.mozilla.com/1.1/flquys5cfbvsalyk3tiehzjre77bgph2/ 1379558743885 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1379558743885 Sync.AddonsReconciler INFO Registering as Add-on Manager listener. 1379558743885 Sync.AddonsReconciler DEBUG Adding change listener. 1379558753130 Sync.Engine.AdblockPlus DEBUG Engine initialized 1379558759692 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1379558763718 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1379558763721 Sync.Service DEBUG User-Agent: Firefox/23.0.1 FxSync/1.25.0.20130814063812. 1379558763721 Sync.Service INFO Starting sync at 2013-09-18 19:46:03 1379558763721 Sync.Service DEBUG In sync: should login. 1379558763721 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1379558763721 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1379558763721 Sync.Service INFO Logging in user flquys5cfbvsalyk3tiehzjre77bgph2 1379558763721 Sync.Service DEBUG Caching URLs under storage user base: https://phx-sync-1-3-0.services.mozilla.com/1.1/flquys5cfbvsalyk3tiehzjre77bgph2/ 1379558787300 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1379558843929 Sync.SyncScheduler DEBUG Next sync in 86400000 ms. 1379558857661 Sync.Resource DEBUG mesg: GET success 200 https://phx-sync-1-3-0.services.mozilla.com/1.1/flquys5cfbvsalyk3tiehzjre77bgph2/info/collections 1379558857661 Sync.Resource DEBUG GET success 200 https://phx-sync-1-3-0.services.mozilla.com/1.1/flquys5cfbvsalyk3tiehzjre77bgph2/info/collections 1379558857661 Sync.Service DEBUG Fetching global metadata record 1379558863518 Sync.Resource DEBUG mesg: GET success 200 https://phx-sync-1-3-0.services.mozilla.com/1.1/flquys5cfbvsalyk3tiehzjre77bgph2/storage/meta/global 1379558863518 Sync.Resource DEBUG GET success 200 https://phx-sync-1-3-0.services.mozilla.com/1.1/flquys5cfbvsalyk3tiehzjre77bgph2/storage/meta/global 1379558863518 Sync.Service DEBUG Weave Version: 1.25.0 Local Storage: 5 Remote Storage: 5 1379558863518 Sync.Service INFO Sync key is up-to-date: no need to upgrade. 1379558863518 Sync.Service DEBUG Fetching and verifying -- or generating -- symmetric keys. 1379558894438 Sync.Tracker.History DEBUG Saving changed IDs to history 1379558909190 Sync.Resource DEBUG mesg: GET success 200 https://phx-sync-1-3-0.services.mozilla.com/1.1/flquys5cfbvsalyk3tiehzjre77bgph2/info/collections 1379558909190 Sync.Resource DEBUG GET success 200 https://phx-sync-1-3-0.services.mozilla.com/1.1/flquys5cfbvsalyk3tiehzjre77bgph2/info/collections 1379558909523 Sync.Service INFO Testing info/collections: {"passwords":1379541660.29,"addons":1375980277.93,"tabs":1379541660.56,"clients":1379528737.81,"crypto":1375980218.18,"forms":1379541655.78,"meta":1375980278.94,"bookmarks":1378769210.15,"prefs":1375980277.24,"history":1379541659.17} 1379558909524 Sync.CollectionKeyManager INFO Testing for updateNeeded. Last modified: 0 1379558909524 Sync.Service INFO collection keys reports that a key update is needed. 1379558909524 Sync.Tracker.History DEBUG Saving changed IDs to history 1379559011304 Sync.Service WARN Got exception "Error: NS_ERROR_NET_RESET" fetching cryptoKeys. 1379559011304 Sync.Status DEBUG Status.login: success.login => error.login.failed 1379559011304 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 1379559011304 Sync.Service WARN Failed to fetch symmetric keys. Failing remote setup. 1379559011304 Sync.Service WARN Remote setup failed. 1379559011304 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1379559011304 Sync.SyncScheduler DEBUG Next sync in 86400000 ms.
As you can see, there are some potential authentication issues, but I don't understand why would it only affect tabs sync, while bookmarks are fine. Note also that I merged all the stuff to the sync account by Sync - Manage Account - Reset Sync - Merge data from this device browser into your Sync account.
Thanks for your help!
cor-el trɔe
Ɖɔɖɔɖo si wotia
Try to create a new profile as a test to check if your current profile is causing the problems.
See "Creating a profile":
- https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
- http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
If the new profile works then you can transfer some files from an existing profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem.
Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test to see if that helps.
New profile worked. I ended up wiping everything clean on my home computer, and reinstalling FF. After this, I'm finally able to see the tabs from my work computer.
One thing that does not make sense to me is the process of "pairing a new device". When I want to sync a new device, I don't want to pair it to anything. I want to download all my FF settings from Mozilla servers to the new device. I already have a sync account, why can't I just login and get all the settings stored centrally to all my devices?
Anyway, thanks for your help!
Hello,
Does the option of "How do I Add a Device when I'm not near my computer?" in the SUMO article How do I add a device to Firefox Sync? solve your query? I think the pairing of the devices is provided as an easier way to establish the trust between the computer(s) and the device(s). Someone from the design/UX team can correct me if I am wrong.
Thank you