Firefox crashes
I try to right click and save a photo and FireFox crashes. I am sick of it!
ID: 52fd21c0-f173-41e2-b985-f46c92140131 [@ CFileNameComboBox::InitializeControl(HWND__*, IAppControlCallback*, HWND__**) ] Signature CFileNameComboBox::InitializeControl(HWND__*, IAppControlCallback*, HWND__**) More Reports Search UUID 52fd21c0-f173-41e2-b985-f46c92140131 Date Processed 2014-01-31 05:34:57.512527 Uptime 138 Last Crash 8628 seconds before submission Install Age 4423108 since version was first installed. Install Time 2013-12-11 00:55:55 Product Firefox Version 26.0 Build ID 20131205075310 Release Channel release OS Windows NT OS Version 6.0.6000 Build Architecture x86 Build Architecture Info AuthenticAMD family 15 model 72 stepping 2 | 2 Crash Reason EXCEPTION_ACCESS_VIOLATION_EXEC Crash Address 0xcf52904 User Comments crash still occured in safe mode App Notes
AdapterVendorID: 0x10de, AdapterDeviceID: 0x0244, AdapterSubsysID: 30b7103c, AdapterDriverVersion: 7.15.11.7991
Processor Notes sp-processor10_phx1_mozilla_com.1444:2012; HybridCrashProcessor; WARNING: raw_crash missing Add-ons EMCheckCompatibility
True
Winsock LSP
MSAFD Tcpip [TCP/IP] : 2 : 1 :
MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IP] : 2 : 3 :
MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IPv6] : 2 : 2 :
MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
RSVP TCPv6 Service Provider : 2 : 1 :
RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
RSVP UDPv6 Service Provider : 2 : 2 :
RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{637EB359-1AE6-4D3A-94C3-CB8350B1EEC5}] SEQPACKET 10 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{637EB359-1AE6-4D3A-94C3-CB8350B1EEC5}] DATAGRAM 10 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{F2DE2694-49E0-4505-BFEA-4B59F9FF1E02}] SEQPACKET 8 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{F2DE2694-49E0-4505-BFEA-4B59F9FF1E02}] DATAGRAM 8 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{6FACB4EB-B9F9-402B-A552-255DEAFAA801}] SEQPACKET 6 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{6FACB4EB-B9F9-402B-A552-255DEAFAA801}] DATAGRAM 6 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{6D8155B8-DCB9-4662-8E56-4D3FA7F67B21}] SEQPACKET 0 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{6D8155B8-DCB9-4662-8E56-4D3FA7F67B21}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{615E4AC8-FE8B-4F89-9B88-9A4E1F627EC7}] SEQPACKET 4 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{615E4AC8-FE8B-4F89-9B88-9A4E1F627EC7}] DATAGRAM 4 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{EF066E9D-884D-4283-B96C-185C507FF256}] SEQPACKET 2 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{EF066E9D-884D-4283-B96C-185C507FF256}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{637EB359-1AE6-4D3A-94C3-CB8350B1EEC5}] SEQPACKET 11 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{637EB359-1AE6-4D3A-94C3-CB8350B1EEC5}] DATAGRAM 11 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{F2DE2694-49E0-4505-BFEA-4B59F9FF1E02}] SEQPACKET 9 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{F2DE2694-49E0-4505-BFEA-4B59F9FF1E02}] DATAGRAM 9 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{6FACB4EB-B9F9-402B-A552-255DEAFAA801}] SEQPACKET 7 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{6FACB4EB-B9F9-402B-A552-255DEAFAA801}] DATAGRAM 7 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{6D8155B8-DCB9-4662-8E56-4D3FA7F67B21}] SEQPACKET 1 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{6D8155B8-DCB9-4662-8E56-4D3FA7F67B21}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{615E4AC8-FE8B-4F89-9B88-9A4E1F627EC7}] SEQPACKET 5 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{615E4AC8-FE8B-4F89-9B88-9A4E1F627EC7}] DATAGRAM 5 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{EF066E9D-884D-4283-B96C-185C507FF256}] SEQPACKET 3 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{EF066E9D-884D-4283-B96C-185C507FF256}] DATAGRAM 3 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
Adapter Vendor ID
0x10de
Adapter Device ID
0x0244
Total Virtual Memory
2147352576
Available Virtual Memory
1785315328
System Memory Use Percentage
73
Available Page File
1274085376
Available Physical Memory
270495744
Bugzilla - Report this bug in Firefox Core Plugins Toolkit Related Bugs
Crashing Thread Frame Module Signature Source 0 @0xcf52904 1 comdlg32.dll CFileNameComboBox::InitializeControl(HWND__ *,IAppControlCallback *,HWND__ * *) 2 shell32.dll CAppControlHost::CreateHWND(HWND__ *) 3 shell32.dll HWNDFloat::OnHosted(DirectUI::Element *) 4 shell32.dll DirectUI::DUIXmlParser::CreateElementAndChildren(IXmlReader *,bool,unsigned short const *,DirectUI::Element *,DirectUI::Element * *) 5 shell32.dll DirectUI::DUIXmlParser::CreateElementAndChildren(IXmlReader *,bool,unsigned short const *,DirectUI::Element *,DirectUI::Element * *) 6 shell32.dll DirectUI::Value::CreateElementRef(DirectUI::Element *) 7 shell32.dll DirectUI::Element::_PostSourceChange() 8 shell32.dll DirectUI::Element::Insert(DirectUI::Element * *,unsigned int,unsigned int) 9 shell32.dll DirectUI::Element::Add(DirectUI::Element * *,unsigned int) 10 shell32.dll DirectUI::Element::Add(DirectUI::Element *) 11 shell32.dll CSaveControlsModuleInner::_CreateControls() 12 shell32.dll CSaveControlsModuleInner::SetSite(IUnknown *) 13 shell32.dll CSaveControlsModule::LayoutInitialized() 14 shell32.dll DUI_SendInitializationToUnknown(IUnknown *,long) 15 shell32.dll CControlPanelNavModuleInner::QueryInterface(_GUID const &,void * *) 16 shell32.dll DUI_WalkIUnknownElements(DirectUI::Element *,void (*)(IUnknown *,long),long) 17 shell32.dll DUI_WalkIUnknownElements(DirectUI::Element *,void (*)(IUnknown *,long),long) 18 shell32.dll DUI_WalkIUnknownElements(DirectUI::Element *,void (*)(IUnknown *,long),long) 19 shell32.dll DUI_WalkIUnknownElements(DirectUI::Element *,void (*)(IUnknown *,long),long) 20 shell32.dll DUI_WalkIUnknownElements(DirectUI::Element *,void (*)(IUnknown *,long),long) 21 shell32.dll CDUIViewFrame::SetLayoutDefinition(IUnknown *) 22 shell32.dll UpdateFrame(IViewFrame *,IFrameLayoutDefinition *) 23 shell32.dll CExplorerBrowser::RefreshViewFrame() 24 comdlg32.dll CFileOpenSave::_PokeViewFrame() 25 comdlg32.dll CFileOpenSave::_InitOpenSaveDialog(HWND__ *) 26 comdlg32.dll CFileOpenSave::GetSelectedItemsInternal(IShellItemArray * *,int) 27 user32.dll InternalCallWinProc 28 user32.dll UserCallDlgProcCheckWow 29 user32.dll DefDlgProcWorker 30 user32.dll TestWindowProcess 31 user32.dll InternalCreateDialog 32 user32.dll InternalDialogBox 33 user32.dll DialogBoxIndirectParamAorW 34 user32.dll DialogBoxIndirectParamW 35 comdlg32.dll CFileOpenSave::Show(HWND__ *) 36 xul.dll nsFilePicker::ShowFilePicker(nsString const &,bool &) widget/windows/nsFilePicker.cpp 37 xul.dll nsFilePicker::ShowW(short *) widget/windows/nsFilePicker.cpp 38 xul.dll nsFilePicker::Show(short *) widget/windows/nsFilePicker.cpp 39 xul.dll NS_InvokeByIndex xpcom/reflect/xptcall/src/md/win32/xptcinvoke.cpp 40 xul.dll XPC_WN_CallMethod(JSContext *,unsigned int,JS::Value *) js/xpconnect/src/XPCWrappedNativeJSOps.cpp 41 mozjs.dll js::Invoke(JSContext *,JS::CallArgs,js::MaybeConstruct) js/src/vm/Interpreter.cpp 42 mozjs.dll Interpret js/src/vm/Interpreter.cpp 43 mozjs.dll js::Invoke(JSContext *,JS::Value const &,JS::Value const &,unsigned int,JS::Value *,JS::MutableHandle<JS::Value>) js/src/vm/Interpreter.cpp 44 mozjs.dll js::CrossCompartmentWrapper::call(JSContext *,JS::Handle<JSObject *>,JS::CallArgs const &) js/src/jswrapper.cpp 45 mozjs.dll proxy_Call js/src/jsproxy.cpp 46 mozjs.dll js::Invoke(JSContext *,JS::CallArgs,js::MaybeConstruct) js/src/vm/Interpreter.cpp 47 mozjs.dll Interpret js/src/vm/Interpreter.cpp 48 mozjs.dll js::Invoke(JSContext *,JS::Value const &,JS::Value const &,unsigned int,JS::Value *,JS::MutableHandle<JS::Value>) js/src/vm/Interpreter.cpp 49 mozjs.dll JS_CallFunctionValue(JSContext *,JSObject *,JS::Value,unsigned int,JS::Value *,JS::Value *) js/src/jsapi.cpp 50 xul.dll nsXPCWrappedJSClass::CallMethod(nsXPCWrappedJS *,unsigned short,XPTMethodDescriptor const *,nsXPTCMiniVariant *) js/xpconnect/src/XPCWrappedJSClass.cpp 51 xul.dll nsXPCWrappedJS::CallMethod(unsigned short,XPTMethodDescriptor const *,nsXPTCMiniVariant *) js/xpconnect/src/XPCWrappedJS.cpp 52 xul.dll PrepareAndDispatch xpcom/reflect/xptcall/src/md/win32/xptcstubs.cpp 53 xul.dll SharedStub xpcom/reflect/xptcall/src/md/win32/xptcstubs.cpp 54 xul.dll NS_InvokeByIndex xpcom/reflect/xptcall/src/md/win32/xptcinvoke.cpp
All Replies (2)
We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
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Please answer the following questions:
- Are you on a 64 bit system?
- Do you remember doing something unusual to your browser or pc after which this problem started?
- Are others having same os and Firefox version among your friends also having this problem?
Manojit Ghosh trɔe