Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

cnn markets fail to load on refresh

  • 3 ŋuɖoɖowo
  • 1 masɔmasɔ sia le esi
  • 4 views
  • Nuɖoɖo mlɔetɔ cor-el

czakaz
czakaz
more options

When opening cnn.com the first time, everything loads completely. After that, on refresh, the Markets frame never reloads, and the wheel just spins. It happens even if I close cnn.com, leaving other tabs open, and then opening cnn.com again. I haven't noticed it on any other sites.

I have FF 27.0 and have reset it. I don't believe Javascript is running. It doesn't happen in IE. The only Extension running is AdBlock Plus 2.4.1

Can anyone help solve this?

When opening cnn.com the first time, everything loads completely. After that, on refresh, the Markets frame never reloads, and the wheel just spins. It happens even if I close cnn.com, leaving other tabs open, and then opening cnn.com again. I haven't noticed it on any other sites. I have FF 27.0 and have reset it. I don't believe Javascript is running. It doesn't happen in IE. The only Extension running is AdBlock Plus 2.4.1 Can anyone help solve this?

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you use extensions (Firefox/Tools > Add-ons > Extensions) that can block content (e.g. Adblock Plus, NoScript, Flash Block, Ghostery) then make sure that such extensions aren't blocking content.

You can try these steps in case of issues with web pages:

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.
czakaz
czakaz Biabia la
more options

Hi Cor-el, The CTRL-F5 allows the markets to load. I have cleared the cache and removed the cookies. What is it about CTRL-F5 ? Will I always need to do that? Thanks

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Ctrl+F5 is a shortcut that instructs Firefox and other possible computers to load the page from the server instead of using a cached copy.

You can use it to force refreshing files in the cache that might have gotten corrupted on a previous visit of a website.
This is a good first to try if you notice that a page doesn't get loaded properly because this can be done easily and doesn't require to clear data like cookies and cache manually.