This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Outlook contact page is blank

  • 2 ŋuɖoɖowo
  • 7 masɔmasɔ sia le wosi
  • 2 views
  • Nuɖoɖo mlɔetɔ jaws3

more options

In FF 27.0.1 on OS 10.8.5, I cannot open the Contacts page of the new Outlook. It is blank.

In FF 27.0.1 on OS 10.8.5, I cannot open the Contacts page of the new Outlook. It is blank.

Ŋuɖoɖo si wotia

I found the problem to be a plug-in. It does not happen in Safe mode and Outlook contacts opens normally. The offending add-on is Wondershare Video Player 1.6.0 browser extension. If I disable that, then Outlook opens the contacts page normally. Wondershare support tell me now that they have no solution to this problem but is has been recorded and a ticket opened to be fixed in a later update. So bottom line, there is no fix if you are using Wondershare Video Player 1.6.0 browser extension except to disable it.

Xle ŋuɖoɖo sia le goya me 👍 0

All Replies (2)

more options

This happens in safe mode?

Try clear your recent history:

Also:

more options

Ɖɔɖɔɖo si wotia

I found the problem to be a plug-in. It does not happen in Safe mode and Outlook contacts opens normally. The offending add-on is Wondershare Video Player 1.6.0 browser extension. If I disable that, then Outlook opens the contacts page normally. Wondershare support tell me now that they have no solution to this problem but is has been recorded and a ticket opened to be fixed in a later update. So bottom line, there is no fix if you are using Wondershare Video Player 1.6.0 browser extension except to disable it.