Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

I'm able to open my roadrunner mail @ internet explorer, but this browser keeps showing, session expired log in and I get the message again

  • 2 ŋuɖoɖowo
  • 2 masɔmasɔ sia le wosi
  • 1 view
  • Nuɖoɖo mlɔetɔ cor-el

emeraldisle3
emeraldisle3
more options

I have roadrunner e-mail as a tab on my homepage. At one time I was asked, do you want to save user name and password, I responded yes. Every time I wanted to access my e-mail Your session has expired. Please log in again would come up and I would follow the instructions and could access my e-mail. Today I'm unable to access my e-mail here, but can open it at internet explorer. I even tried my wife's e-mail, which her info isn't saved and it goes back to my log in screen.

I have roadrunner e-mail as a tab on my homepage. At one time I was asked, do you want to save user name and password, I responded yes. Every time I wanted to access my e-mail Your session has expired. Please log in again would come up and I would follow the instructions and could access my e-mail. Today I'm unable to access my e-mail here, but can open it at internet explorer. I even tried my wife's e-mail, which her info isn't saved and it goes back to my log in screen.

Ŋuɖoɖo si wotia

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

You can inspect and manage the permissions for the domain in the currently selected tab via these steps:

  • Click the "Site Identity Button" (globe/padlock) on the location bar
  • Click "More Information" to open "Tools > Page Info" with the Security tab selected
  • Go to the Permissions tab (Tools > Page Info > Permissions) to check the permissions for the domain in the currently selected tab
Xle ŋuɖoɖo sia le goya me 👍 0

All Replies (2)

finitarry
finitarry
more options

Are you clearing cookies when you exit Firefox? Check the setup in Options > Privacy > "Clear history when Firefox closes" > Settings to make sure that "Cookies" is not checked. If you use the "Clear Recent History" item in the History menu, make sure that Cookies is not checked there as well.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Ɖɔɖɔɖo si wotia

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

You can inspect and manage the permissions for the domain in the currently selected tab via these steps:

  • Click the "Site Identity Button" (globe/padlock) on the location bar
  • Click "More Information" to open "Tools > Page Info" with the Security tab selected
  • Go to the Permissions tab (Tools > Page Info > Permissions) to check the permissions for the domain in the currently selected tab