This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

Cannot Print to any Printer / Cannot Preview Print (Printing from Classic Reader Works)

  • 4 ŋuɖoɖowo
  • 2 masɔmasɔ sia le wosi
  • 1 view
  • Nuɖoɖo mlɔetɔ Toad-Hall

astromo
astromo
more options

I'm having the same problem noted here: https://support.mozilla.org/en-US/questions/989426?esab=a&as=aaq

I will check if reinstalling printers helps - note that I'm trying to print to a virtual pdf printer. However, as the title suggests, I have been successful in printing from the Classic Reader found by navigating as per: 

   more > view using the classic reader

Once in that mode Print Preview is available and Print reveals all the relevant printers and the one I selected worked.

I'm sure that this is not the design intent. Feedback would be useful.

I would also point out that the circuitous path to register for support is confusing. I found this bug report in my search to find a way in: https://bugzilla.mozilla.org/show_bug.cgi?id=972269

It seems daft to raise a new question to an old problem when replying to an existing discussion would be less time consuming and more logical to my way of thinking - refer bug report (seems I'm not alone in that view).

I'm having the same problem noted here: https://support.mozilla.org/en-US/questions/989426?esab=a&as=aaq I will check if reinstalling printers helps - note that I'm trying to print to a virtual pdf printer. However, as the title suggests, I have been successful in printing from the Classic Reader found by navigating as per: more > view using the classic reader Once in that mode Print Preview is available and Print reveals all the relevant printers and the one I selected worked. I'm sure that this is not the design intent. Feedback would be useful. I would also point out that the circuitous path to register for support is confusing. I found this bug report in my search to find a way in: https://bugzilla.mozilla.org/show_bug.cgi?id=972269 It seems daft to raise a new question to an old problem when replying to an existing discussion would be less time consuming and more logical to my way of thinking - refer bug report (seems I'm not alone in that view).

All Replies (4)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

Please confirm that you are trying to print an email and not an attachment. Confirm that you first select the email in the list then select 'File' > 'Print Preview'. But 'Print Preview' is greyed out.

If I do not select the email, then 'File' > 'Print Preview', then 'Print Preview' is greyed out. So the email must be selected first.

Toad-Hall trɔe

astromo
astromo Biabia la
more options

OK - I click on an email message .. NOT an attachment, so there's a dedicated tab active.

File > Print preview is greyed out.

File > Print is not greyed out but clicking on Print does nothing.

Ctrl+P also does nothing.

If there was a print icon, I'd give that a go - but not evident.

Are there any standard conflicts to watch for? Antivirus? Firewall?

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

If you select the email and then use: '3bar menu icon' > 'Print' > 'Print Preview'... is this also greyed out?

Have you tried...

  • deselect and then reselect the printer as default via Control Panel > Printers?
  • uninstall and then reinstall printer?

Can you post this info:

  • In Thunderbird, Help > Troubleshooting Information
  • click on 'Copy text to clipboard'
  • then use Ctrl+V to paste into this question.
Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

Are you in 'conversation' mode? If yes, stop using converstion mode and retest.

Have you tried Thunderbird in Safe Mode? Help > select: 'Restart with addons disabled' Do you have the same issue in Safe Mode?