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Copied from Win 7 Sys to Win 8 Sys. Came up without accounts & folders. What do I do ?

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Lost all my accounts & folders but can see them under default profile so I haven't lost data or stored emails. How do I get TB to suck in my previous accounts & folders ? Did not use Moz Backup before copying. When I bring up TB it asks me to create an account even though I already had them.

Lost all my accounts & folders but can see them under default profile so I haven't lost data or stored emails. How do I get TB to suck in my previous accounts & folders ? Did not use Moz Backup before copying. When I bring up TB it asks me to create an account even though I already had them.

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Use Profile Manager to point TB to the location of your profile folder:

http://kb.mozillazine.org/Moving_your_profile_folder

Press Winkey-R and type thunderbird.exe -p