We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

Firefox 29 is not working, we need a fix. I am on windows 8.1 and have moved on to Chrome.

  • 1 ŋuɖoɖo
  • 5 masɔmasɔ sia le wosi
  • 1 view
  • Nuɖoɖo mlɔetɔ Moses

nor246
nor246
more options

Since upgrading to Firefox 29, it keeps crashing and I am unable to use it. There was no problem with Firefox 28. We need a fix urgently. Until that time I have moved on Chrome.

Since upgrading to Firefox 29, it keeps crashing and I am unable to use it. There was no problem with Firefox 28. We need a fix urgently. Until that time I have moved on Chrome.

All Replies (1)

Moses
Moses
  • Moderator
more options

Can you give me your crash reports?

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.