Thunderbird Support Forum

Hi, I’m trying to move from Outlook 2003 to Thunderbird 115.12.2 (64-bit). Using the import wizard fails. Tools > Import select Import From Outlook and the following message appears. “Either there is no default mail client or the current mail client can not fulfil the message request”. I’m taken back to the Import from screen with the addition of a red panel with “No Profile Found” on it. Outlook 2003 is the default e-mail client, checked more than once. I’m trying to migrate to thunderbird so I have no account setting, thinking they would be imported. My pst’s files have been moved to a directory on a different partition to the Outlook programme, tried creating a dummy profile using default Outlook storage and still fails. I’ve looked at converting pst files to mbox, but this doesn’t see to include the account settings. But I could add them manually or I can not import the mbox files or directory structure into Thunderbird. I’ve been messing around trying other things but nothing works. Internet searches, Thunderbird forum searches suggests solutions but all fails and the steps don’t match Thunderbird menu, etc in many cases. I’m stuck. Can anyone give any advice on how to migrate from Outlook 2003 to Thunderbird. Tools, Add-Ins or manual methods, anything just to get me up and running. PS I’ve two pst files, one is the default main Outlook.pst and the second a secondary store I created in the folders of Outlokk called Store.pst, beside the none default storage location everything else is standard for Outlook and Thunderbird.

Hi. A previous thread was archived on this (https://support.mozilla.org/en-US/questions/1418749) but it is still an issue in 115.12.2 (64-bit), macOS.

1. Turn on Unified Folders.
2. Mark the unified Inbox as a favorite. It appears in favorite folders.
3. Restart Thunderbird.
4. Other favorite folders still appear, but Inbox is gone. It is still marked as a favorite folder however.
5. If you toggle the unified Inbox favorite on and off, it reappears.

System specs below. Thunderbird is set with 1 account: A paid Yahoo email, with a LOT of messages (well over 36K), using IMAP (Yahoo only lets the most recent 10K come down via IMAP, sadly). Most emails do download and are correctly rendered. But around 10%, starting usually a month or so back from the high water mark of last update, show email source code (text of headers, mimeparts, etc.) for a totally different email than the one highlighted (a few days later, different sender, etc.) Checking the message on Yahoo, it renders correctly. There is no pattern to the corrupted messages: they can be from mailing lists, company marketing mails, an alert from my local town, whatever.

Once the error occurs, it is consistent across Thunderbird shut-and-restarts (still showing same wrong email source as before). Emails to either side (earlier and later) render properly in the message pane.

Double Clicking the message to it's own child pane renders a pane with Subject and From as blank, and the same email source text for a different email. Forwarding the email puts the email source code in as text (I was hoping the act of refreshing and reformatting might grab the correct content, but no).

Doing a Repair Mailbox (which seems to mean "download headers again, then download all the mail again" does seem to correct for a time (including the previously corrupted emails now rendering correctly)... but within a day or two, a new crop of messages will be corrupted, and the dance starts again.

Windows 10, 64 bit. Norton 360 set to exclude all mailbox directories. Thunderbird 115.12.2 (64-bit), though this has been happening since 110. No plugins, no extensions.

Are there diagnostic logs or other info I can share that can help us figure this out? I really like Thunderbird, but it's just unusable here. Outlook, Apple mail, other tools don't seem to have this problem.

In Thunderbird, I would like to use Cards View, and sort each folder in my email account according to desired 'Sort by' settings (namely, sort by date in descending order and use the 'unthreaded' option).

I cannot locate a setting or an option to apply the desired sort settings to all folders in my account. Rather, it appears I must manually apply these settings to each folder, which is tedious given I have a large number of sub-folders in my inbox folder.

Is there a way to apply the settings for one folder to all others, or to change the default settings for each (existing) folder?

The Inbox is not showing up but my Drafts is showing two emails in it, but I can not forward on do anything with them. I am on a updated Dell Studio laptop with Windows 10. I have had a lot of problems getting my email to work Optimum using suddenlink.net server. It is working well on my Mac Mini. I have been at this for two days trying to get it to work. Thanks for the work on this good software!

I recently upgraded Thunderbird from v102 to v115. Since installing that upgrade, starting Thunderbird in my email inbox results in the inbox message list window showing a message received days ago at the bottom of the listing. The scrollbar is not all the way at the bottom. I can scroll down to the bottom of the list to see the last message received, but this should not be necessary, and this is a change from the way v112 worked.

If I close Thunderbird with a newsgroup or an inbox subfolder selected, then when I next open Thunderbird and select the inbox the listing goes all the way down to the last received message as it should.

How can I make this behavior the default when starting Thunderbird in the inbox? Thanks!

A new problem since July 1, 2024 Thunderbird keeps crashing on start-up when checking for new mail. HELP!! Crash ID: bp-e8be7291-7fe9-41c0-bd21-45d860240702

alfieepstein@gmail.com

Having followed the instructions at https://support.microsoft.com/en-gb/office/modern-authentication-methods-now-needed-to-continue-syncing-outlook-email-in-non-microsoft-email-apps-c5d65390-9676-4763-b41f-d7986499a90d to update the security settings on my outlook/hotmail email accounts Thunderbird no longer reliably saves/enters the passwords. The password is saved in settings as that is where I copy it from to enter manually but why is Thunderbird not doing the entry as previously. It is not every log in and not always the same account, but regularly one or the other will come up with "enter your credentials" Also occasionally the credentials screen will flash on screen and then disappear, not necessarily for the account I am using at the time but one of the others. Any help appreciated Thanks Paul

I hope someone can help, I've changed all the settings in Thunderbird for my whole family's emails (hotmail.co.uk, hotmail.com, live.co.uk) from Normal Password to OAuth2. All incoming and outgoing servers are exactly the same as Microsoft advised. None of my accounts work, neither for sending or receiving.

I removed one account and tried to re-add it (that was the advice given if the first method didn't work) but when it tries to check the password, it takes forever. I've tried to manually configure it but it wouldn't download any folders or emails. I removed it and tried to re-add it but have been unable to do even that.

My default account hasn't been able to send more than 25% of emails for a few weeks. I'm up to date with all updates and I've restarted Thunderbird and my laptop countless times.

Can anyone point me in the right direction please?

Most of my calendar entries (events) generate a corresponding "blue dot" on the mini-calendar for the dates of those events. However, some events do not generate that blue dot for its respective date(s). In my case, I have an event that spans multiple days (NOT an "All day Event"--it's from 3:00 p.m. on 11 July through 4:00 p.m. on 13 July), but there is no blue dot on those days on the mini-calendar. (See image attached.) Other events set up the same way do have the blue dots. Is there something about how events are set up that might not generate the blue dot?

I have been running Thunderbird for almost seven years now, and these behaviors have persisted since day one on my laptop and desktop computer. First, I have five accounts set up. I am running two add-ons (Provider for Google Calendar, and Quicktext). I am currently running a snap version 115.12.2 of Thunderbird on both machines and they both are running Ubuntu 22.04 LTS. Plenty of RAM and plenty of free disk space.

Here are the two issues...

1. More often than not, when an email comes into one of the inboxes and I am viewing the unified inbox there are two copies of the same email. If I switch back to the actual inbox of the account it only shows the one. This is very aggravating and when you start trying the delete emails from the unified inbox it gets all hosed up and I end up having to go to each individual mailbox to delete the messages.

2. This somewhat relates to issue one... Sometimes when an email is deleted from the unified inbox, a blank record remains like in the image. This shows only one but sometimes there are multiple ones. Of course, if I go to that message's inbox it is not there.

I have tried all the common things like deleting the index files to let the indexes rebuild, comparing folders etc., and again, this has been a persistent problem since day one. Any insight or solution would be greatly appreciated.

Thank you! Mike

Hello, In my work email account (Zimbra instance), very regularly new emails keep reappearing as unread even after they are marked as read. If I restart Thunderbird, or if I go offline then online again the problem is solved; however, I would like a more definitive solution.

When the problem occurs, in the console I can see "The current operation on 'Inbox' did not succeed. The mail server for account X responded: mailbox selected READ-ONLY.". I tried solution suggest at https://support.mozilla.org/en-US/questions/1276757, i.e., setting `mail.server.default.send_client_info` to `false`, but it did not work. Any other suggestion?

I have read that in earlier versions (TB 102) arrows would appear on the left of the message header indicating that a message had been replied to or forwarded. I'm using TB 115 and there are no such arrows. I tried safe mode, but that made no difference. It would be helpful to see which messages have been replied to or forwarded, and which not.

When I click on a link from thunderbird mail to a specific website, it takes me to a log in page in the specified website where the email is automatically filled in. In firefox browser, I have cleared history for all time, including "form and search history", cookies, cache, browsing and download history, active log ins, site settings, and offline website data. I have deleted my log in for the specific website (the id and password for the site in settings, password section. In Thunderbird, I also deleted, in the Privacy and Security section, all "saved passwords" When I open up the page of the specific website in question, through Thunderbird, I continue to see on the log in page, that an old email I no longer use is entered automatically. When I type in firefox browser the same specified website, the old email address does not show up. That makes me think that the log in information is stored somewhere in Thunderbird, not firefox. What is the solution to remove this information whereever it has been stored?

As of Sunday, Thunderbird can no longer reach my ATT server to download email. It has behaved for ten to fifteen years. Last time someone at ATT fixed it. I have been on the phone or on screen with ATT most of my waking hours since Sunday. (In the process I lost my internet, my landline, my cell connection, etc.) Everything is restored except the connection between Thunderbird and ATT. Everyone thinks changing my password will do it. Done it four times. It gets me into the ATT mail. I have replaced the password in Thunderbird settings with it to no avail. Is there anything you can think of? Not only is Thunderbird more attractive than ATT, I have thirty years of mail boxes there, a continuation from Eudora. I will appreciate your wisdom.

My calendar is Baïkal 0.8.0 running an a debian 10 server. My thunderbird is 115.12.0 (64-Bit) running on Ubuntu 22.04.4 LTS My other devices are two thunderbirds 115.12.0 (64-Bit) running on Ubuntu 22.04.4 LTS and aCalandar 2.8! running an Android 14

It does not matter on which client I add or change calendar entries then synchronize them (I can see on my Baikal dahboard, that the synchronization has succeeded!) the other thunderbird clients don't show the changes, even after explicite synchronization, only after unsubscribing and then new subscribing.

Please advice for help!

Thanks in advance