Unable to download attachments from Hotmail or Windows Live Mail

This article is no longer maintained, so its content might be out of date.

This article describes what to do if you cannot download attachments in Microsoft's Hotmail or Windows Live Mail.


Clear cookies and cache

  1. Click the menu button Fx89menuButton to open the menu panel.
  2. Click History and select Clear recent history…
  3. In the Time range to clear: drop-down, select Everything.
  4. Below the drop-down menu, select both Cookies and Cache. Make sure other items you want to keep are not selected.
  5. Click Clear Now.
  1. Click the menu button Fx89menuButton to open the menu panel.
  2. Click History and select Clear recent history…
  3. In the When: drop-down, select Everything.
  4. Below the drop-down menu, select both Cookies and site data and Temporary cached files and pages. Make sure other items you want to keep are not selected.
  5. Click Clear.


Update security software

Some Internet security software (including antivirus, anti-spyware, firewall, and privacy programs) can cause this problem (particularly Trend Micro Internet Security). If clearing your cookies and cache above does not fix the problem, update your Internet security software.

These fine people helped write this article:

Illustration of hands

Volunteer

Grow and share your expertise with others. Answer questions and improve our knowledge base.

Learn More