Contributor's Guide to Troubleshooting Firefox Hello

This article is no longer maintained, so its content might be out of date.

Firefox Hello has been discontinued and removed from Firefox. For more information, see Support for Hello discontinued in Firefox 49

Currently there is a place to leave feedback for the experience with the product, but there are some potential troubleshooting features that are hidden.

Let's start with these basic tips:

Microphone and Video Permissions

If you right click on the url of the page and click on View Page Info, then click on the Permissions tab of the window that pops up, do you see the Use the Microphone and Use the Camera listed as shared for this website?

Are there permissions set for viewing video on the receiver's end? Do they have a Firewall or Antivirus that blocks calls?

WebRTC Internals Tool

  1. Open up about:webrtc in the url,
  2. start a conversation with a new link.
  3. Click on "start debug mode" and "start AEC logging" try to connect in the url,

See Also: https://wiki.mozilla.org/Media/WebRTC/Logging

Known issues:

https://wiki.mozilla.org/Media/WebRTC#

Contacts for CCing bugs:

Tagging Hello topics

  • #Hello
  • #webrtc

https://wiki.mozilla.org/Loop/wiki

These fine people helped write this article:

AliceWyman, ideato, guigs
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