Firefox startup crash with G DATA security software

This article is no longer maintained, so its content might be out of date.

This article only applies to users of Firefox on Windows.

Directly after the update to Firefox 57.0.1, users with G DATA security software running on their system might be impacted by Firefox crashing repeatedly during startup.

Affected G DATA users should make sure that they have the latest available version of their security product installed, including all available signature updates.

As a temporary workaround, affected users can also disable the BankGuard component within their G DATA product:

  1. Go to the Settings panel of your G DATA product by clicking the cogwheel button G DATA settings icon in the user interface.
  2. Go to AntiVirus > Web protection in the G DATA Settings panel.
  3. Disable the BankGuard browser protection setting and click OK.
GDATA Disable BankGuard

Afterwards try launching Firefox again.

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