History of Troubleshoot and diagnose Firefox problems

Category:
Troubleshooting
Revision history for:
English

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Revision Status S Editor R Comment
Current   AliceWyman Empty edit to display new Template:clearCookiesCache content for fx128
Approved M Michele Rodaro [[T:closefirefox]] for Mac and Linux -> [[T:closeFirefox]]
Approved M dskmori fix the template "closeFirefox" usage.
Approved   AliceWyman Check browser internals: Task Manager what->whether (minor)
Approved M AliceWyman Check browser internals: Task Manager about:processes for fx104
Approved M AliceWyman Check for issues caused by corrupt or incomplete Visual C++ installation (edits)
Approved   Mozinet httpS
Approved M AliceWyman updated Firefox download links, other edits
Approved   Mozinet minor corrections
Approved M AliceWyman Other solutions {for win} ...corrupted or incomplete Visual C++ installation
Approved   Chris Ilias purged pre-fx89 content
Approved M AliceWyman Check for conflicts with your Internet security software (firewall article no longer lists specific programs)
Approved   AliceWyman fixed typo
Approved M AliceWyman removed "startup cache" link (see discussion). Also removed keywords, shortened summary
Approved M AliceWyman Clear your cookies and cache: reworded
Approved M AliceWyman Clear your cookies and cache: changed links; {for fx79} clear the startup cache
Approved   AliceWyman updated link to renamed article
Approved M AliceWyman a few more edits
Approved M AliceWyman Other solutions: removed section on Flash plugin
Approved M AliceWyman Fx 88 update; new safemode template
Approved M Mozinet fix to match the versions still in use, https for mozilla.org, corrections
Approved   Artist minor ("you" was missing)
Approved M AliceWyman Refresh Firefox warning, Template:flashEOLdesktop
Approved M AliceWyman Reinstall Firefox: locate the program folder before uninstalling
Approved M AliceWyman Reinstall Firefox: added note on using desktop shortcut to locate program folder
Approved M AliceWyman Content blocking/ETP restored in Safe Mode for fx75 (bug 1524873)
Approved M AliceWyman Safe Mode: Content blocking/ETP
Approved M AliceWyman Check browser internals and other edits
Approved M fffknol In the address bar, enter '''about:about''' - cuz why make it a secret?
Approved M AliceWyman Troubleshoot your plugins -> Troubleshoot the Flash plugin (Plugins other than Flash no longer supported
Approved M AliceWyman 4. Reinstall Firefox {for win}: added info
Approved   AliceWyman updated links to renamed articles
Approved M Joni removed template
Approved M AliceWyman Other solutions: malware also applies to mac, linux
Approved M AliceWyman Plugins moved to "Other Solutions"
Approved M AliceWyman Troubleshoot your plugins: PluginSupportEOL template, other edits
Approved M AliceWyman "Check your hard drive and RAM for errors" section removed (see discussion)
Approved M AliceWyman Check your hard drive and RAM for errors: interim edit (see discussion)
Unreviewed   AliceWyman "Check your hard drive and RAM for errors" section removed (see discussion)
Approved   AliceWyman Troubleshoot your plugins: wiki comment, Expiry date 03/07/2017 [Fx52] NPAPI plugin support eol (bug 1269807)
Approved M Chris Ilias purged pre-fx35 content
Approved M Underpass you forgot to remove the content between obsolete for-/for ;)
Approved M AliceWyman "Reinstall Firefox" updated for windows 64-bit (see discussion), removed content for old versions, other small edits
Approved M AliceWyman edits to Reinstall and Reset/Refresh steps to clarify profile issues
Approved M AliceWyman Creating a new profile is basic troubleshooting - see https://bugzilla.mozilla.org/show_bug.cgi?id=1180419#c1
Approved M AliceWyman added back TOC (collapsible sections change was reverted)
Approved M AliceWyman removed TOC due to display problems with collapsed sections - see discussion
Approved M AliceWyman 6. added {for fx35} "Refresh Firefox"; removed old {for not fx13} sections. Still need to update Template:resetsteps for fx35!
Reviewed M Swarnava Sengupta Added fx 35 support
Approved M AliceWyman removed "Hot Topics" note; updated link based on renamed article, "Delete browsing, search and download history on Firefox"
Approved M user669794 removed share article
Approved   scootergrisen just fixing a mistake i made
Approved   scootergrisen restart > close + spaces
Approved M Joni incorporated article links into instructions
Unreviewed   Safwan Rahman adding uninstalling method for Windows and Mac
Approved   Tonnes Periods in last section: all or none (rather none in bullet lists). Note that line 2 needs /locale/products/... to make it work - a better solution?
Approved M scoobidiver showfor winxp, win7 & win8, Firefox Hot topics, non-breaking spaces, unclickable websites
Unreviewed   scoobidiver New way of disabling plugins in Fx 23 (bug 549697), fixed nits
Reviewed   AliceWyman Reinstall Firefox: added uninstall step for Windows - see discussion
Approved   Tonnes Nits: may have missed a few links in last but one edit
Approved M AliceWyman updated MalwareBytes link, replaced Microsoft "Security Essentials" with "Safety Scanner"
Approved   AliceWyman Reinstall Firefox: download link changed to mozilla.org/firefox#desktop to prevent Firefox users from getting the mobile page
Approved M Michele Rodaro "(in part 4 above)" > "(in part 3 above)". Now, "Restart Firefox in Safe Mode" is step 3.
Approved M Andrew Add of words and removed extra space.
Unreviewed   AliceWyman made Safe Mode troubleshooting step 3; combined updating plugins and troubleshooting plugins under step 4.
Approved M scoobidiver Link to malware article, RAM errors cause crashes
Approved   AliceWyman Updated "ask" link to "Get community support" (edit to last revision)
Unreviewed   AliceWyman 6. Reinstall Firefox: default Firefox folder locations on 32-bit and 64-bit Windows (edit based on last revision)
Approved M scoobidiver fixed links, removed keyword
Approved M Michael Verdi Step 4 - fixed mistake in button label for fx13 & 14
Approved M Michael Verdi Added note to reset step about what gets changed
Approved M Michael Verdi Shorter steps work back to Firefox 13
Unreviewed   Michael Verdi restructured - less steps for fx15
Approved M Michael Verdi Added a note at the top that links to latest firefox issues - article feedback mentions specific problems that we have articles for.
Unreviewed   Michael Verdi For fx 15 changed reset prefs step to point to the Reset Firefox preferences to troubleshoot and fix problems for instructions
Unreviewed   Michael Verdi For fx 15 button label change from "Continue in Safe Mode" to "Start in Safe Mode", removed fx3.6 markup
Approved M Swarnava Sengupta added the Share this article template
Approved M Michael Verdi New 160 character search summary
Approved M Tonnes remove first {/for}
Approved M Michael Verdi for fx13 - added note about reset firefox feature
Approved M Michael Verdi fixed download link for linux and added 64bit Fx location for windows
Unreviewed   Michael Verdi Removed the uninstall step from the clean install proceedure.
Approved M AliceWyman edits to "Restart Firefox in Safe Mode" section since all steps are now covered in the linked article - see https://support.mozilla.com/forums/knowledge-base-articles/705023?page=2#post-11068
Unreviewed   AliceWyman added "and restart Firefox" in 'Disable hardware acceleration' step for Firefox 4
Approved M AliceWyman working off last revison "If the problem does not occur in Safe Mode" section, fixed numbering, made clearer to go to step 2 or 3 if step 1 one didn't help
Unreviewed   scoobidiver From previous edit, update your plugins is now step 3, other minor fixes
Unreviewed   AliceWyman more edits
Reviewed   AliceWyman edit to last revision
Reviewed   AliceWyman changed step 3 to Safe Mode troubleshooing - see https://support.mozilla.com/forums/knowledge-base-articles/705023
Approved   scoobidiver lose instead of loose, Internet instead of internet, fixed microsoft links, added keywords
Approved M scoobidiver used clearCookiesCache template, added plugincheck page link, fixed typo errors
Unreviewed   Michael Verdi Rewritten to simplify and be more helpful, updates for Fx 4
Unreviewed   Michael Verdi saving for troubleshooting with devs
Unreviewed   Michael Verdi Saving - Work in Progress
Unreviewed   Michael Verdi saving to diagnose a problem with dev
Unreviewed   scoobidiver fx35 replaced by not fx3, removed fx3, used #[[T:Start Safe Mode]] and #[[T:Open Add-ons|type=Plugins]], fixed nested lists, fixed broken links
Approved   Underpass corrected numbered list
Approved   Michael Verdi added a summary - resaving to rerender templates
Unreviewed   AliceWyman Clean reinstall - - see the pending edit in the ((Uninstalling Firefox)) article.

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