2013
February 10 - February 16
Product or Locale where this feedback was collected: English (US)
Version(s) this applies to: 17, 17 ESR, 18, 19, 20, 21
Top issues in SUMO support forum this week:
Top issues on input this week (percentages are estimates):
- Sites don't work (13%).
- Firefox Bugs (12%).
- UX/UI/Usability Issues (12%).
- Speed (12%).
- Crashes, Hangs, Freezes (10%). Examples: 1, 2, 3, 4, 5, 6
- Issues with Firefox Preferences (7%).
- Security Issues (7%).
- Issues with Flash (7%).
February 3 - February 9
Product or Locale where this feedback was collected: English (US)
Version(s) this applies to: 17, 17 ESR, 18, 19, 20, 21
Top issues in SUMO support forum this week:
Top issues on input this week (percentages are estimates):
- Sites don't work (16%).
- UX/UI/Usability Issues (14%).
- Firefox Bugs (11%).
- Crashes, Hangs, Freezes (9%). Examples: 1, 2, 3, 4, 5, 6, 7, 8
- Speed (7%).
- Issues with Flash (6%).
- Issues with Firefox Preferences (5%).
- Security Issues (5%).
- Issues with updates (5%).
January 27 - February 2
Product or Locale where this feedback was collected: English (US)
Top issues in SUMO support forum this week:
Top issues on input this week (percentages are estimates):
- Sites don't work (17%).
- Crashes, Hangs, Freezes (13%). Examples: 1, 2, 3, 4, 5, 6
- UX/Usability Issues (13%).
- Firefox Bugs (9%).
- Speed (8%).
- Issues with Flash (8%).
- Security Issues (7%).
- Issues with updates (4%). Example: 1
January 20 - January 26
Product or Locale where this feedback was collected: English (US)
Top issues in SUMO support forum this week:
Top issues on input this week (percentages are estimates):
- Sites don't work (14%).
- Crashes, Hangs, Freezes (12%). Examples: 1, 2, 3, 4, 5, 6
- Firefox Bugs (12%).
- UX/Usability Issues (12%).
- Security (8%). Example: 1
- Speed (7%).
- Issues with Flash (6%).
- Issues with addons (4%).
- Preferences don't work (4%).
January 13 - January 19
Product or Locale where this feedback was collected: English (US)
Top issues in SUMO support forum this week:
Top issues on input this week (percentages are estimates):
- Sites don't work (17%).
- Crashes, Hangs, Freezes (12%). Examples: 1, 2, 3, 4
- UX/Usability Issues (9%).
- Firefox Bugs (9%).
- Speed (7%).
- Security (7%).
- Issues with addons (7%).
- Issues with updates (6%).
- Issues with Java (6%).
January 6 - January 12
Product or Locale where this feedback was collected: English (US)
Top issues in SUMO support forum this week:
Top issues on input this week (percentages are estimates):
- Issues with Java/Flash (20%).
- Sites don't work (16%).
- Issues with addons (11%).
- Firefox Bugs (8%).
- Complaints about speed (8%).
- Crashes, Hangs, Freezes (7%). Examples: 1, 2, 3
- UX/Usability Issues (7%).
- Security (4%).
December 30 - January 5
Product or Locale where this feedback was collected: English (US)
Top issues in SUMO support forum this week:
Top issues on input this week:
- Sites don't work.
- Security problems (pop-ups are not blocked, downloads are not scanned).
- Crashing, slow browsing, large memory usage.
- Flash problems.
- Rendering issues.
- Preferences either don't show, or don't make a difference.
2012
December 23 - December 29
Product or Locale where this feedback was collected: English (US)
Top issues in SUMO support forum this week:
Top issues on input this week:
- Crashing, slow browsing, freezes on startup.
- Bad flash support.
- UX issues ("Saved Passwords" window opens on startup, preferences don't work).
- Security problems (pop-ups are not blocked, downloads are not scanned).
- Firefox is unintuitive.
December 16 - December 22
Product or Locale where this feedback was collected: English (US)
Top issues in SUMO support forum this week:
Top issues on input this week:
- Hangs, crashes, slow browsing.
- Bad flash and javascript support (scripts become unresponsive).
- Sites don't work.
- Updates cause problems like broken addons and crashes.
- Popular extensions are not compatible.
December 9 - December 15
Product or Locale where this feedback was collected: English (US)
Top issues in SUMO support forum this week:
Top issues on input this week:
- Slow browsing, crashes, malware.
- Sites don't work.
- Flash is not displayed.
- Firefox Bugs.
- Extension incompatibility.
December 2 - December 8
Product or Locale where this feedback was collected: English (US)
Top issues in SUMO support forum this week:
Top issues on input this week:
- More freezes, crashes, and slow browsing.
- Sites do not work (usually Facebook, Youtube, and Gmail).
- Updates do not install properly.
- Problems with tabs.
- Flash/Java content does not load.
November 25 - December 1
Product or Locale where this feedback was collected: English (US)
Top issues in SUMO support forum this week:
Top issues on input this week:
- Problems with eBay, Facebook, Youtube, and Google
- Users cannot modify start page
- Frequent crashes and freezes
- General dislike for the way Firefox handles automatic updates
