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Mozilla recovery codes

  • 3 replies
  • 0 have this problem
  • 2 views
  • Last reply by Bithiah

robno538
robno538
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The txt document codes I was given to save to my computer were corrupted in a recent windows update gone wrong. Can you give me those codes back, or are there other routes I can take to correct this?

The txt document codes I was given to save to my computer were corrupted in a recent windows update gone wrong. Can you give me those codes back, or are there other routes I can take to correct this?

Chosen solution

Hi robno538,

I'm afraid we don't have a backup process in place to give you that information. Sorry about that!

See What if I'm locked out of Two-Step Authentication? if you're locked out of 2 factor authentication.

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All Replies (3)

robno538
robno538 Question owner
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Thought this was a direct message with support. Would appreciate this getting taken down. Sorry mods!

Kiki
Kiki
  • Top 25 Contributor
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Chosen Solution

Hi robno538,

I'm afraid we don't have a backup process in place to give you that information. Sorry about that!

See What if I'm locked out of Two-Step Authentication? if you're locked out of 2 factor authentication.

Bithiah
Bithiah
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Hey there!

If your problem has been solved, please mark any answer as the solution to let others know this thread is over. If your problem still persists, please tell so we can further assist you. Thank you!

Bithiah