This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

404 error even after clearing data and cache

more options

I keep getting a 404 error for a website even after clearing data and cache. I can access the website on other web browsers like chrome and on my cellphone but not firefox

I keep getting a 404 error for a website even after clearing data and cache. I can access the website on other web browsers like chrome and on my cellphone but not firefox

All Replies (3)

more options

Hi

What is the address of the website that you are trying to view?

more options

Try disabling Tracking Protection for the site.

Does it still happen in Troubleshoot Mode?

more options

Thank you for the replies. It turns out that after deleting all the cookies and caches for the site, I had to restart my computer for it to take effect in Firefox. Hopes this helps anyone else having the same problem.