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Had to reinstall windows. I was signed in. I clicked sync to ensure it was synced. Nothing synced?

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I made sure everything was synced and my account logged in prior to reinstalling windows. I log into the same account and nothing is there. Help! How can I recover the bookmarks and history that are clearly selected in my profile?

I made sure everything was synced and my account logged in prior to reinstalling windows. I log into the same account and nothing is there. Help! How can I recover the bookmarks and history that are clearly selected in my profile?

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Hi

I understand from Mozilla staff that there has been an issue with the Firefox Sync service that has now been resolved and you should be able to sync successfully very soon. We are sorry for any inconvenience caused.

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