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Restoring backup

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Dear Sir,Mrs,

I have a problem with the import of my backup in FireFox. I made an backup with MozBackup (.pcv) with my old Computer, Now with the new one and new FireFox program I can't import it, as the import will not recognive the used format.

I have tried to solve it to convert it to .zip but then the import won't run, or quit's after about 25 to 30% import.

How can I resolve this problem, which also count's for the new Thunderbird. As I am now missing all the maps at both programs.

Best regards, Martin van Steenes

Dear Sir,Mrs, I have a problem with the import of my backup in FireFox. I made an backup with MozBackup (.pcv) with my old Computer, Now with the new one and new FireFox program I can't import it, as the import will not recognive the used format. I have tried to solve it to convert it to .zip but then the import won't run, or quit's after about 25 to 30% import. How can I resolve this problem, which also count's for the new Thunderbird. As I am now missing all the maps at both programs. Best regards, Martin van Steenes

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