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On my iPad Pro, Firefox wouldn’t open the “save” windows when movie files downloaded

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Hi, when using my iPad Pro, Firefox allow the movie files to be downloaded, but failed to open the window/tab to save the files. Please see the attached. This is after I hit download button and the movie has downloaded, then the screen look like this. I have already do the “restart” and Clear Cach”…and try to login and search for all the areas in “setting”…please help!

Your immediate help will be much appreciated!

Sincerely,

Elizabeth Tan

Hi, when using my iPad Pro, Firefox allow the movie files to be downloaded, but failed to open the window/tab to save the files. Please see the attached. This is after I hit download button and the movie has downloaded, then the screen look like this. I have already do the “restart” and Clear Cach”…and try to login and search for all the areas in “setting”…please help! Your immediate help will be much appreciated! Sincerely, Elizabeth Tan
Attached screenshots

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