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Missing Root and Failed Troubleshooting

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I was trying to uninstall an extension and kept getting a failed message. So then I decided to try to access and delete it from the root files. I went to data/data/ but then I realized I don't have an org.mozilla.firefox folder. I search in every folder and can't find it. So then I tried to use about:profiles to see where it could be, and lo and behold, I get the "invalid address" message pop up. Can someone help with this? I really want this extension off my phone. I'm running Android 13, Firefox 128.0.3, and have attached some screenshots below.

I was trying to uninstall an extension and kept getting a failed message. So then I decided to try to access and delete it from the root files. I went to data/data/ but then I realized I don't have an org.mozilla.firefox folder. I search in every folder and can't find it. So then I tried to use about:profiles to see where it could be, and lo and behold, I get the "invalid address" message pop up. Can someone help with this? I really want this extension off my phone. I'm running Android 13, Firefox 128.0.3, and have attached some screenshots below.
Attached screenshots

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