This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

video autoplay ad cannot remove

  • No replies
  • 0 have this problem
more options

Just recently in my AOL mail inbox an autoplay video has appeared. It also appears in Chrome and FF, but, does not appear in either Edge or Safari. I use UBO in all browsers. I'm confused as to why this video only appears in FF and Chrome. I tried blocking it with UBO but that ends up blocking too much. I ended up adding the Display Autoplay extension which only stops the autoplay it does not block the video. I've attached screen shots showing the video in FF and that same area in Safari without the video. Any help would be appreciated. Thanks

Just recently in my AOL mail inbox an autoplay video has appeared. It also appears in Chrome and FF, but, does not appear in either Edge or Safari. I use UBO in all browsers. I'm confused as to why this video only appears in FF and Chrome. I tried blocking it with UBO but that ends up blocking too much. I ended up adding the Display Autoplay extension which only stops the autoplay it does not block the video. I've attached screen shots showing the video in FF and that same area in Safari without the video. Any help would be appreciated. Thanks
Attached screenshots

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.