This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Unable to open links in Gmail

  • No replies
  • 0 have this problem
more options

Hi!

I have used Gmail in Firefox for years with no problem. But now I am unable to open links in Gmail. A new tab opens, but it is blank. The URL is something like this:

https://www.google.com/url?q=http://click.octopus.energy/ls/click?upn%3Du001.pYQNnKERtEO3CyjFjp7bcyJHkRiZk8jyAM0g8cpz-2BpZTi882ncoNIoa-2BKLNtGvWbaFP-2F8P5QsM7Ql2ldN92Bzy3GB3tjSZAKzp10cfSX-2BpE-3DnmYz_5GWg-2BjdjNEl1USUGui9-2FRYzFuMbSaiNVcTf7uvg76OjTjo4Yet0nG8-2BxkY-2Fk3UyvAMQQ3RpfRqg7hsXiKisQw7hAE97z8llNaQkFBkzt8X7yWqH79Rhw1Wsbzf0dfq4O711LIy-2BFpXJZOluvqjNnHDrwT8ZCOjUeI40H9tuGyY442jM5cuUwyZj-2BoOYQ4Oey8MI2cVcWmWyIN8D0q90v2KR3JYMQYUoJ57oYDE4htcJVlqopPIcATr7Nx7fs2twTfE0OITFGcVaWIh90LY3Tq821GjwdtHXmaVqdRC-2FwKg8h784Tlts4EkM9-2FKAma7JJUFCoNohq8Z04hnBhm7F4L9LRTTkH-2BTlnHZ-2B-2B2Xtt7V5jYAV6tcTrEskfALHwxCNe1d84Eg5TigYBAMEu7pSSBgk2-2BVaNdmdcgFNGbGJ2GeE-3D&source=gmail&ust=1723762828955000&usg=AOvVaw3O-GPRaPocJzyh_YbY_fav

Also, the Google App Launcher and my Google Account Icon are not working either. I wonder if this is an issue with my desktop, which is 5 years old now. That's not too old, but sometimes the cursor freezes for a few seconds, which is annoying.

I have cleared my cache and restarted the desktop, but that didn't help. Thanks for any advice you can give me.

Best, Naomi

Hi! I have used Gmail in Firefox for years with no problem. But now I am unable to open links in Gmail. A new tab opens, but it is blank. The URL is something like this: https://www.google.com/url?q=http://click.octopus.energy/ls/click?upn%3Du001.pYQNnKERtEO3CyjFjp7bcyJHkRiZk8jyAM0g8cpz-2BpZTi882ncoNIoa-2BKLNtGvWbaFP-2F8P5QsM7Ql2ldN92Bzy3GB3tjSZAKzp10cfSX-2BpE-3DnmYz_5GWg-2BjdjNEl1USUGui9-2FRYzFuMbSaiNVcTf7uvg76OjTjo4Yet0nG8-2BxkY-2Fk3UyvAMQQ3RpfRqg7hsXiKisQw7hAE97z8llNaQkFBkzt8X7yWqH79Rhw1Wsbzf0dfq4O711LIy-2BFpXJZOluvqjNnHDrwT8ZCOjUeI40H9tuGyY442jM5cuUwyZj-2BoOYQ4Oey8MI2cVcWmWyIN8D0q90v2KR3JYMQYUoJ57oYDE4htcJVlqopPIcATr7Nx7fs2twTfE0OITFGcVaWIh90LY3Tq821GjwdtHXmaVqdRC-2FwKg8h784Tlts4EkM9-2FKAma7JJUFCoNohq8Z04hnBhm7F4L9LRTTkH-2BTlnHZ-2B-2B2Xtt7V5jYAV6tcTrEskfALHwxCNe1d84Eg5TigYBAMEu7pSSBgk2-2BVaNdmdcgFNGbGJ2GeE-3D&source=gmail&ust=1723762828955000&usg=AOvVaw3O-GPRaPocJzyh_YbY_fav Also, the Google App Launcher and my Google Account Icon are not working either. I wonder if this is an issue with my desktop, which is 5 years old now. That's not too old, but sometimes the cursor freezes for a few seconds, which is annoying. I have cleared my cache and restarted the desktop, but that didn't help. Thanks for any advice you can give me. Best, Naomi

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.