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Secure Connection Failed

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Opening Firefox tells me that a Secure Connection has failed. The error code is PR_CONNECT_RESET_ERROR. You have been unable to locate the account I have been using for many years so I have just opened a new account. Can you please arrange a reset so that I can once again use Firefox as my preferred browser.

Opening Firefox tells me that a Secure Connection has failed. The error code is PR_CONNECT_RESET_ERROR. You have been unable to locate the account I have been using for many years so I have just opened a new account. Can you please arrange a reset so that I can once again use Firefox as my preferred browser.

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