Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Frequent Logout from Mozilla Account on Windows PC

  • No replies
  • 0 have this problem
more options

am experiencing an issue where my Mozilla account logs out automatically every time I shut down my Windows PC. Each morning when I start the PC and open Firefox, I am required to log in to my Mozilla account again.

Here are some details about my setup and troubleshooting attempts:

   Operating System:  Windows version Windows 10 Pro
   Firefox Version: latest version
   Steps Tried:
       Ensured that "Delete cookies and site data when Firefox is closed" is unchecked.
       Verified that "Clear history when Firefox closes" is disabled.
       Logged out and re-signed into my Mozilla account.
       Checked for browser updates and ensured I’m on the latest version.
       Tested without extensions by using Troubleshoot Mode.
am experiencing an issue where my Mozilla account logs out automatically every time I shut down my Windows PC. Each morning when I start the PC and open Firefox, I am required to log in to my Mozilla account again. Here are some details about my setup and troubleshooting attempts: Operating System: Windows version Windows 10 Pro Firefox Version: latest version Steps Tried: Ensured that "Delete cookies and site data when Firefox is closed" is unchecked. Verified that "Clear history when Firefox closes" is disabled. Logged out and re-signed into my Mozilla account. Checked for browser updates and ensured I’m on the latest version. Tested without extensions by using Troubleshoot Mode.

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.