Hourglass of death after updates

Currently running Version 130, x64 on Windows 10, but this is not the first time this happens. After update, all tabs of the previous saved sessions display a hourglass i… (read more)

Currently running Version 130, x64 on Windows 10, but this is not the first time this happens. After update, all tabs of the previous saved sessions display a hourglass icon and nothing gets loaded. Same thing happens if you open a new tab to load a new website. After a kajillion restarts this seems to fix itself, but it is as annoying as it gets.

Asked by Andrei Goldchleger 4 hours ago

Change Folder Hierarchy in Local Folders after MailStore export

I have used MailStore Home to archive then export an Outlook PST file into Thunderbird. The Export appears to have worked, but I notice that the resulting file structure … (read more)

I have used MailStore Home to archive then export an Outlook PST file into Thunderbird. The Export appears to have worked, but I notice that the resulting file structure in Thunderbird Local Folders has "MailStore Export / Outlook Outlook Data File / Inbox", with all my folders residing under the inbox folder (which they should). Is there a way I can change the Local Folder structure to remove the top level "MailStore Export / Outlook Outlook Data File" and leave the top level as "Inbox"? See image.

Asked by sep 4 hours ago

Last reply by sep 4 hours ago

Reactivate account - Deleted by mistake

Hi, My mozilla account (swetank000@gmaIl.com) is deleted by mistakes or might be hacked. Also the pocket account got deleted. Please restore my account so that I can s… (read more)

Hi, My mozilla account (swetank000@gmaIl.com) is deleted by mistakes or might be hacked. Also the pocket account got deleted.

Please restore my account so that I can secure it.

Regards Swetank Singh

Asked by Swetank Singh 5 hours ago

How to restore emails to Thunderbird version 128?

How can I restore Thunderbird settings and/or emails that were lost in the upgrade to version 128.2 (for Ubuntu)? Files for the previous version are still in the hidden .… (read more)

How can I restore Thunderbird settings and/or emails that were lost in the upgrade to version 128.2 (for Ubuntu)? Files for the previous version are still in the hidden .thunderbird folder on my hard disc, but the new version won't recognise them (even if I move them into the snap/thunderbird folder. I have an email backup, but version 128.2 doesn't seem to have a way to restore backed-up emails.

Asked by leon.arundell 5 hours ago

Last reply by leon.arundell 5 hours ago

correct IMAP server address

Please advise how I can get get the correct IMAP server address. I need it for Google Data Migration . I am migrating .mbox file to my new google workspace I have tri… (read more)

Please advise how I can get get the correct IMAP server address. I need it for Google Data Migration .

I am migrating .mbox file to my new google workspace

I have tried entering server name under server settings(imap.gmail.com) but unfortunately that does not seem to work.

Asked by rungenesamuel 7 hours ago

Last reply by rungenesamuel 6 hours ago

I've somehow gotten Firefox stuck in Mobile mode by default

The other day I accidentally pressed a keystroke that changed a Firefox setting, and now it thinks I'm on a mobile device/displays sites in mobile view where possible by … (read more)

The other day I accidentally pressed a keystroke that changed a Firefox setting, and now it thinks I'm on a mobile device/displays sites in mobile view where possible by default. This has persisted despite restarts of the browser and the computer and has been happening since Sunday (Australian time). I've tried opening the Responsive Design dev tool and I've sent screenshots to a techsavvy friend (I'm totally blind and use a screen-reader, so couldn't tell this was happening until I tried to use a site that had a radically different layout in mobile view), and aside from not seeing an exit button or a switch to change device mode, he couldn't tell what was going on.

I'm stuck and need help! I would like to unmobile my Firefox!

Asked by Trix 16 hours ago

Last reply by Trix 6 hours ago

Search for NOT term

Hi, I would like to search for "CV." in a page. However in the page there are plenty of "CV. xxxxx" So question is how could I search for the term NOT "CV. xxxxx" and t… (read more)

Hi,

I would like to search for "CV." in a page. However in the page there are plenty of "CV. xxxxx"

So question is how could I search for the term NOT "CV. xxxxx" and that would yield only "CV."


Thank you Henry

Asked by gnulab 7 hours ago

Finally updated MacOS to Catalina 10.15.7, but next Firefox update is still an esr update.

I just updated my iMac from Mojave to Catalina 10.15.7. I thought Firefox would provide an update to convert the esr version to the standard Firefox browser since I am no… (read more)

I just updated my iMac from Mojave to Catalina 10.15.7. I thought Firefox would provide an update to convert the esr version to the standard Firefox browser since I am no longer using Mojave, but the next update is 115.15.0esr. Is that correct? My understanding is that the esr updates are just for computers using older operating systems through Mojave. I did not update to 115.15.0esr since I am not sure if that is the right version for Catalina. Any information and assistance you can provide me is greatly appreciated. Thank you.

Asked by youngjane 1 week ago

Last reply by youngjane 7 hours ago

Repeat event does not include last month

In the Thunderbird calendar, I'm trying to create a repeating event that occurs on the fourth Wednesday from Sep 25, 2024 through Jan 22, 2025. But each time I try to se… (read more)

In the Thunderbird calendar, I'm trying to create a repeating event that occurs on the fourth Wednesday from Sep 25, 2024 through Jan 22, 2025.

But each time I try to set it up, using Jan 22 as the end date, Thunderbird changes the end date to Jan 21 and so the last event does not get created. I've tried several times and this keeps happening.

What's going on?

Asked by firefoxeric 8 hours ago

Thunderbird Crashing - Continuously

Hello, I am still having problems with Thunderbird crashing on startup I first asked about this issue on the 2nd September, here: https://support.mozilla.org/en-US/que… (read more)

Hello,

I am still having problems with Thunderbird crashing on startup

I first asked about this issue on the 2nd September, here: https://support.mozilla.org/en-US/questions/1461731

I have been submitting Crash reports per business day except for the last couple.

Here are the Submitted Crash ID's, I have been submitting reports as the crashes happen. :

Crash ID: ⁨bp-3b69ccf2-e3c1-431c-bada-e4f2e0240902⁩ Crash ID: ⁨bp-4c4852b8-6599-40b5-97b1-943930240902⁩ Crash ID: ⁨bp-09a86b67-a698-4c2e-a98f-e89f70240903⁩ Crash ID: ⁨bp-526167eb-c915-47fc-8065-f0b140240902⁩ Crash ID: ⁨bp-8965165b-c579-415d-9cb3-cdd010240903⁩ Crash ID: ⁨bp-a8aaf596-7dfc-43b5-8526-e204d0240902⁩ Crash ID: ⁨bp-b45149f4-8bb8-44df-84e4-b78fe0240902⁩ Crash ID: ⁨bp-c284df19-7d63-469a-af6c-9ff6c0240903⁩

More available if needed

Notably, I have 2 computers each with Thunderbird, each accessing the same account. I have no problem on the other computer. I am using no addons on the crashing computer. I have uninstalled and reinstalled the latest version, computer restarts - still crashing. I have checked my RAM. 16GB on board - Basic Graphics Processing - Intel Iris XE.

Any assistance would be appreciated.

Best

Asked by Toll 8 hours ago