Recovering Account - See Details

I thought I just needed to sync my account ( three bars > user name > sync now) and sign out before resetting my computer. After doing so I thought by signing in it… (read more)

I thought I just needed to sync my account ( three bars > user name > sync now) and sign out before resetting my computer. After doing so I thought by signing in it would recover my bookmarks and passwords, etc. I did NOT do the proper way: https://support.mozilla.org/en-US/kb/switching-devices which I realized after performing the reset.

Am I completely SOL? Or is there a way to recover these - I really hope there is I had a lot of bookmarks.

Thank you for your time and support!

Asked by RandomZander 6 hours ago

prime videos will not play, update but still get update FF notice

I have a MacMini M2 with the current Sonoma os. Firefox has been updated. Frustrating. Yet prime videos won't play and get this notice: "Mozilla Firefox update require… (read more)

I have a MacMini M2 with the current Sonoma os. Firefox has been updated. Frustrating. Yet prime videos won't play and get this notice:

"Mozilla Firefox update required A later version of Mozilla Firefox is required for Prime Video. To update, click the menu button (three horizontal stripes) on the web browser toolbar, click Help, About Firefox, and then click Restart to update Firefox."

Asked by evny108 6 hours ago

Can not create Primary Password

I am trying to create a Primary Password but getting message: "Unable to change Primary Password" Using Thunderbird Version 128.4.1esr | Released November 4, 2024 under W… (read more)

I am trying to create a Primary Password but getting message: "Unable to change Primary Password" Using Thunderbird Version 128.4.1esr | Released November 4, 2024 under Windows 11.

Asked by yuri.polyakov 6 hours ago

cannot open page

Been using firefox for years along with the web site partsbase.com Now when I try to go to partsbase if last for a fraction of second and then gives me a blank screen. … (read more)

Been using firefox for years along with the web site partsbase.com

Now when I try to go to partsbase if last for a fraction of second and then gives me a blank screen. I works fine on chrome. Don't really want to switch to chrome but I have to be able to use this site to stay in business.

Danny Hill Kentucky Airmotive Inc. [edited phone# from public community support forum] [edited] @bellsouth.net

Asked by dannyhill63 15 hours ago

Video players don't work

So I can open up Youtube no problem, scroll around and even hover over a video for the preview. However the moment I click on a video the tab will crash. I check if this … (read more)

So I can open up Youtube no problem, scroll around and even hover over a video for the preview. However the moment I click on a video the tab will crash. I check if this was the case for other video streaming sites. HBO Max has the same issue while Amazon prime doesn't crash however has a message saying there is a problem with the video player. Now I checked if videos can work on another browser (Microsoft Edge), and there are no issues. I have cleared the cache, disabled extensions, checked for updates [update to date: 132.0.1 (64-bit)], restarted Firefox from troubleshooting mode, enabled autoplay, checked if videos work in private mode, updated my graphics card driver, and even checked if Firefox's volume is muted (its not).


Crash ID: 145d84d4-c11c-41a8-9534-e00ff0241105 Signature: [@ std::basic_string<T>::_Construct ]

https://crash-stats.mozilla.org/report/index/145d84d4-c11c-41a8-9534-e00ff0241105#tab-debug

Asked by thekim0517 9 hours ago

Receiving emails

After scanning documents from Epson printer and using the send-to email function I am not receiving the email with attachment. I have also tried switching from Epson WiF… (read more)

After scanning documents from Epson printer and using the send-to email function I am not receiving the email with attachment. I have also tried switching from Epson WiFi back to home WIFI and I still don't receive them

I have also tried scanning from a HP printer and sending to my email but have not received it

Asked by maureenleather53 7 hours ago

Translation

Please can someone help me make this browser translate ALL THE TIME? Sadly I am not cultured and cannot read any other language other than English. I need a way to make t… (read more)

Please can someone help me make this browser translate ALL THE TIME? Sadly I am not cultured and cannot read any other language other than English. I need a way to make the browser automatically translate all pages at all times to English without having to manually translate every page. Then I have to translate every individual link cause they for some reason aren't always included in the page translation. Please help me make Firefox translate to English 100% of the time or at least as close as possible to 100%.

Asked by Wolfe Andedare 7 hours ago

microsoft update killed your audio with blocking asio.sys

microsoft update killed your audio with blocking asio.sys audio works with both chrome and edge, but blocking asio.sys killed your audio only. are you going to develop a… (read more)

microsoft update killed your audio with blocking asio.sys audio works with both chrome and edge, but blocking asio.sys killed your audio only. are you going to develop a fix for this, or do i abandon you for the other guys?

Asked by shredderbird 8 hours ago

(RESOLVED) Twitch streams suddenly stopped working.

I have no idea why, but all of a sudden Twitch streams won't work on Firefox. It's only affecting Twitch because I can load YouTube and other streaming sites fine, and it… (read more)

I have no idea why, but all of a sudden Twitch streams won't work on Firefox. It's only affecting Twitch because I can load YouTube and other streaming sites fine, and it's only on Firefox because it works fine on Chrome. I tried clearing my cache and cookies, disabling all add-ons and extensions, and restarting my device. Nothing works. The only indication that I have of what the issue might be is a message in the browser console that says this:

NetworkError: A network error occurred. addcf53b-cec4-4980-829e-de0aca27def2:1

   <anonymous> blob:https://www.twitch.tv/addcf53b-cec4-4980-829e-de0aca27def2:1

From what I can tell, the blob is where the browser loads the stream itself. Every stream I've tried to load gives me this error.

UPDATE: I was able to fix it by clearing the cache.

Asked by appledoze 9 hours ago

email hacked - what to do?

Hi, My Tbird email has been hacked. Not suspected but proven. I have changed the root email account password - logged in to Tbird and did an attempt to Get Email an… (read more)

Hi,

 My Tbird email has been hacked.  Not suspected but proven.  I have changed the root

email account password - logged in to Tbird and did an attempt to Get Email and it asked me for the password. I provided it and it seemed to work and the password -seemed- to get saved.

 But when I went back in a little later - Tbird asked for the password again.  I did NOT

provide it this time but used a direct browser based email process - that works with the new password. So password confirmed.

 Very concerned about Tbird not saving the new password and re-using it.  Is it  

possible that Tbird itself has been hacked? A virus scan of the entire computer did not show any problems (Norton).

                                                                     - Ideas?   Jim in the PNW

Asked by OldRocky 10 hours ago

Last reply by OldRocky 8 hours ago

2 versions of FireFox?

I've been using Firefox for years with no problems. Today I opened it and it wanted me to make it my default browser, which it already was, but I did it anyway. Now when … (read more)

I've been using Firefox for years with no problems. Today I opened it and it wanted me to make it my default browser, which it already was, but I did it anyway. Now when I click a link in an email in Thunderbird, Firefox loads but all my passwords and user names are gone. If I close and reload Firefox and cut and paste the link, I have my passwords and user names back and everything is normal. Windows 10 shows only one version of Firefox installed, but for awhile settings/default apps listed 2 versions (now it only shows one). How do I change this?

Asked by Douglas Stauffer 9 hours ago

Calendar lost

On installing Thunderbird on my new Windows 11 computer, restore of backed up Profile did NOT restore my calendar. The calendar file is definitely in my Profile backup a… (read more)

On installing Thunderbird on my new Windows 11 computer, restore of backed up Profile did NOT restore my calendar. The calendar file is definitely in my Profile backup and it is over 1000 kb but nothing I have tried will import this local.sqlite file. I cannot find any other software that will import this file. Help. Thank you.

Asked by dlbkls50 15 hours ago

Last reply by dlbkls50 9 hours ago

Thunderbird sync issues folders

Hello, Recently I opened Thunderbird and it automatically added the following folders to my account: https://www.imagebam.com/view/MEX6LYC All the generic yellow folde… (read more)

Hello,

Recently I opened Thunderbird and it automatically added the following folders to my account:

https://www.imagebam.com/view/MEX6LYC

All the generic yellow folders below the Deleted trash can icon suddenly appeared and they weren't there or weren't shown before. I right-mouse clicked on the account folder, went to Subscribe, unticked the folders that I don't want to subscribe to (all the yellow ones were there), restarted Thunderbird and they all still appeared and the boxes I unchecked, had just rechecked themselves.

I don't want them shown. Is there anyway to fix this?

Thanks

Asked by Cheater Slick 10 hours ago