Showing questions tagged: Show all questions

Webpages regularly failing to load

It appears there are a number of similar issues on this forum but they have all been archived so I cannot add to them. With some websites Firefox seems to work fine. Oth… (read more)

It appears there are a number of similar issues on this forum but they have all been archived so I cannot add to them.

With some websites Firefox seems to work fine. Other websites in the middle of an otherwise functional browsing session will completely fail to load, with or without a frozen loading bar. This happens on an android tablet and phone, mostly for the same websites. Sometimes I can come back to the tab a few minutes later, refresh or tap the URL bar and hit enter and it'll work. Sometimes I can copy the URL to a new tab where it will load normally. Sometimes neither method works, in which case rebooting the phone fails to fix it as well!!

On the tablet the reload button is visible on the menu bar, I found I can press and hold it which appears to do a different kind of refresh than just pressing it - I imagine akin to ctrl-f5 on Windows. This will sometimes work, but often not until a minute or two has elapsed.

I'm on Firefox 131 and has persisted for months so if it's something that should have been fixed in updates, it definitely doesn't apply to what I'm experiencing.

Please help! I am tired of having my browsing experience interrupted for multiple minutes or worse.

Asked by Jivix 14 hours ago

Last reply by Jivix 14 hours ago

Import from app (K-9) failed

When I installed and started Thunderbird for Android, it presented an option to import configuration. I selected that option then chose the option to do it from an app an… (read more)

When I installed and started Thunderbird for Android, it presented an option to import configuration. I selected that option then chose the option to do it from an app and chose K-9. That option failed. I was however able to go to K-9 and do a settings export then go back to Thunderbird and do an import from file. That was then successful.

Should the import from app have worked? Is there more information I can provide?

K-9 6.804 Thunderbird for Android 8.0b1 Samsung Galaxy S21 Ultra 5G/Android 14/One UI 6.1

Asked by dennis107 2 days ago

Last reply by dennis107 1 day ago

Initial import of configuration should immediately bring in IMAP folders (at least names)

When I imported a config file exported from K-9 into Thunderbird for Android only the Outbox folder was shown. After exploring some options in the gear menu (thus consumi… (read more)

When I imported a config file exported from K-9 into Thunderbird for Android only the Outbox folder was shown. After exploring some options in the gear menu (thus consuming a little time) the folder list still hadn't populated. I set the phone aside for a time and came back to it. The folders had been populated. I suspect that it may have waited the Folder Poll Frequency time period (15 minutes in this case) but I don't know this for a fact. Initial setup should retrieve the folder names immediately. This will provide feedback that the setup/import was successful.

K-9 6.804 Thunderbird for Android 8.0b1 Samsung Galaxy S21 Ultra 5G/Android 14/One UI 6.1

Asked by dennis107 2 days ago

Last reply by dennis107 1 day ago

How do the fingerprinter blocking levels work across Firefox's standard/strict/custom Enhanced Tracking Protection in Windows and Android?

I'm having trouble breaking down the specific behavior of fingerprinting protection for the 3 settings levels. According to the Windows release notes dated 1 October 202… (read more)

I'm having trouble breaking down the specific behavior of fingerprinting protection for the 3 settings levels.

According to the Windows release notes dated 1 October 2023, "Additionally, you can choose whether to block Suspected Fingerprinters in all windows or just in private windows", but also, "To disable Fingerprinting Protection and return to the default settings, simply select "Standard" or "Strict"

In my reading, these two statements conflict. I'm under the impression that "known fingerprinter" blocking is always active, even on standard. Does enabling "Strict" enhanced protection also enable "suspected fingerprinter" blocking, and if so, is it active on all windows or only in private browsing? Does that mean we need to use the "Custom" setting to enable suspected fingerprinting blocking in all windows?

My question is the same for Firefox for Android 131.0, except in the mobile app's case, the release notes contain even less detail - so I could also be off-base there. TBH I am probably missing something obvious, so if anybody can even point me in the right direction I'd be grateful!

Thanks for any insight anybody can provide!

Chris Thomas

Asked by Chris 1 day ago

Last reply by Chris 1 day ago

Marked message highlighting

When I mark messages for deletion or other operations they are highlighted using a shade of gray which is almost indiscernible from the other gray shades used for message… (read more)

When I mark messages for deletion or other operations they are highlighted using a shade of gray which is almost indiscernible from the other gray shades used for messages in the message list. How can I change the highlight color? In K-9 it's pink and it stands out clearly.

Thunderbird for Android 8.0b1 Samsung Galaxy S21 Ultra 5G/Android 14/One UI 6.1

Asked by dennis107 2 days ago

Problem with Firefox Sync in Android

Good afternoon, I have a problem since I bought a new phone, a Samsung S24. I link the account on the phone but when 1 day passes the tabs I have on the mobile do not app… (read more)

Good afternoon, I have a problem since I bought a new phone, a Samsung S24. I link the account on the phone but when 1 day passes the tabs I have on the mobile do not appear where it says Synchronised Tabs on the fixed computer. From the mobile I can see all the tabs I have open on the computer. Also if from the mobile I give it to send to the computer it sends it to me, but if I give it from the computer to send tab to the mobile device it does not do it to me. In account, connected services I see the mobile device. I have uninstalled the application but still no solution, to see what I can do to solve this.

Asked by jmnavarro83 2 days ago

Autofill Still Not Working

I found an archived question from last year and from it looks like, the situation has not been resolved. Autofill has not worked for a really long time now. It works fine… (read more)

I found an archived question from last year and from it looks like, the situation has not been resolved. Autofill has not worked for a really long time now. It works fine on my PC but not at all on my Firefox Android app. Is this just something that will not come back? It's frustrating to say the least.

Asked by Teri Firefox 3 days ago

Account recovery with lost email password, sim and phone

Hi . My account sumanrehal123@gmail.com I forget my password and also I lost my phone number and sim ... This account is very important for me because this is my personal… (read more)

Hi . My account sumanrehal123@gmail.com I forget my password and also I lost my phone number and sim ... This account is very important for me because this is my personal account where my all documents are attached.. please recover this account... Please.. Thank you

Asked by sumanrehal901 3 days ago