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I changed my the password to my Firefox account, let's call the old one "OldPassword" and the current one "NewPassword". When I sign into accounts.firefox.com, I enter "NewPassword", and it works as expected. HOWEVER, occasionally when I try to sign into my Firefox account, it tells me that password is INCORRECT.

The most reproducible situation is when I have some sync issue and I need to sign back into my Firefox Account on mobile in order to reestablish a Sync connection between FF Mobile and FF Desktop. In this situation, entering "NewPassword" fails, but "OldPassword" works!

If I go to accounts.firefox.com/settings/change_password, and enter "OldPassword" in the Current Password field and "NewPassword" in the New Password fields, it will say that I've entered an incorrect current password. When I put "NewPassword" in the Current PW field, it accepts that as correct, but then says, "New password cannot be the same as current password."

My current theory is that Firefox Sync used to be a separate service from the Firefox Account, and users could create a password for each that didn't necessarily have to be the same (That's how it used to work, right? Am I remembering that correctly?) A few years back, Sync got integrated into Account so it all uses one password. At some point, I updated my account password to "NewPassword", but for some reason the Sync part of the system didn't get its credential updated in the same way.

Can anyone provide insight into this situation, or how to fix it? I'd really like to not have to remember two separate FF passwords and guess which one to use each time I need to sign in.

Hi,

I have Firefox on my desktop, laptop and iPhone. The only device on which I do not have access to my usernames and passwords to login into my online accounts is on my iPhone. And yes I have set it up correctly with the QR code etc... By reading all the messages from other users, I'd like to know if I need to ditch Firefox for good and go back to chrome. Or will someone fro Firefox come up with the fix for that glitch. Waiting for a couple days. After that, Firefox will be history for me. And oh yes, I will talk about this every chance I get while on TV.

I will call this syncing actually it is not. I have lockwise on my iphone. I AM SIGNED INTO my mozilla firefox account on my laptop. I discovered my lockwise passwords were no longer on my ios device. Trying to sign into my firefox lockwise account and it tells me password invalid, laptop signed in? What i need is to get my firefox passwords back to my lockwise firefox account to import them to another password manager. can you help please.

I need this fix now. I'm loosing time and I haven't got any. I'm unable to make the 2nd verification work. I went to the app store and got a Authenticator. It works except when I try to use it for the second verification. When I went to turn it on on my phone, it wouldn't turn on. I think it's still trying to sync. This is a serious problem that I didn't ask for and didn't expect to have another trouble shooting problem that is ruining my business. I'm trying to work and it won't let me.

May I talk to a person? I would love to get help. I need to get help, but I'm stopped from signing up due to this problem. Talking to someone works best for me and is the fastest way to fix this. I have to get my shop up yesterday.

Please help. [removed phone# from public forum]

First off it set the search bar and menu at the bottom of the screen and I didn't know how to change that. Then I couldn't sync with all my account passwords and bookmarks previously saved on other apps. I had to delete the app because the idea of privacy is great and all but I need to get access to my preferred websites and accounts easily. If you can provide an easy fix I will give the app another try.

Thanks.

Someone has changed my account. When you sign into an account they ask for email and password. That's for safety. When I went into firefox it said I had signed out which I hadn't. So I resigned up. Put my email in and when it came to put in password it was autofilled, which was not me ne,vi don't autofill anything besid s way too many dots. Then I finally got the dots deleted and put my n my password and it told me its wrong and I can't get into it

I used Firefox for iOS all the time on my previous iPhone. When I got a new one and downloaded it, I came across this issue. I am logged in to Firefox and all the sites I have passwords for are saved. It also asks me if I wish to save passwords. Neither of these function properly. All the passwords and usernames come up blank.

I'm having a huge problem logging into or signing into my Firefox Account for Android either first time ever or first time with my new Password anyway? I can't remember. It won't give me a box for the Password no matter what so I can't Sign In! Respectfully, Barry

For about 1 week now, Android Firefox nightly does not input my saved passwords into the password fields. Thankfully the regular Firefox app has no issues with inputting the passwords that are saved. Is this a bug with Firefox nightly Android?

Nightly version is 111.0a1

So I did this Firefox thing this morning and now when I click "logins and passwords" this Firefox Lockwise pops up ... with NO passwords??? Please revert me back to my old Firefox! I NEED my passwords

I have been having trouble with getting FF to work correctly with LastPass. I have reinstalled it multiple times and tried clearing cache after installation so I have a very clean FF. The last time I had this issue, LastPass support had me clear the cache without a new download and that worked for a short time. Is there a file etc. that needs to be cleared to now work with LastPass? I am using chrome with no issues with LastPass. I do not use Safari very often but LastPass works with it on my imac.

I updated firefox from version 68 on my android phone and lost all bookmarks and passwords. It's an older Samsung. How can they be restored? I've never had this happen when updating a browser.

Suggestions for Firefox for Android

Since the built-in password manager is not good enough in terms of security and functionality, (and I don't think it will be good enough for the foreseeable future), it would actually be a good idea to build an app instead of the built-in one, or to choose a third party app as a partner as an official recommendation, and so forth.

I find the browser's ad-blocking features to be very unorganized, repetitive, and not easy to use. I wish you could build a comprehensive enough and personalized built-in pan-ad blocker.

And please allow the beta version's custom "add-ons collection" to be added to the official version

Anyway, there are many problems and many solutions, I hope Firefox will be better and better.

Thanks.

I followed instructions in the article recommended for this topic, https://support.mozilla.org/en-US/kb/manage-saved-passwords-firefox-ios, to verify that "Save Passwords" and "Show in Application Menu," whatever the latter means, are already checked.

Nevertheless, Firefox does NOT ask me whether to save the password for a new site login, nor do these passwords appear to be listed in Firefox.

What am I doing wrong? Running Firefox 106.0 under iOS 15.7.1 (from app store) on iPhone 13 Pro. Please help! -- jclarkw

Every time I log into a website, it asks if I want to save the password, and I click save, but it doesn't work. When I go into my account and try to add a saved login, it says "An error occurred while trying to save this password" and at the top a small bar appears saying I need to enter my primary password to log in, despite the fact that I'm already logged in and when I click the log in button it just goes back to the logins and passwords page and nothing has changed. I've tried quitting and restarting, changing all my preferences, nothing works. I've googled everything I can think of with no answers to my issue. Please help or I'm going to give up on Firefox and never use it again!