All Products Support Forum

Why won't Thunderbird send emails when connected to NordVPN? I have spoken to Spectrum and NordVPN and both of them have suggested that Thunderbird is the issue. I have confirmed that my SMTP settings are correct. I can send and receive from the Web client's site. I have turned off NordVPN and the sending process works as expected. However when I turn NordVPN back on, my outgoing emails are blocked.

When I used to take screenshots, they would be automatically named with the date, time, and part of the text captured regardless of language. A few days ago and with no reason I can discern, it now saves any non-English screenshots with something like this "Screenshot 2024-06-23 a[...].png" instead of "Screenshot 2024-06-22 at 08-02-28 Politics Policy Polit[...].png" (usual for English text and what I used to get with all languages).

Which means I have to manually rename screenshots. Does anyone know how I can fix this because I am working on a project with lots of screenshots for topics from different languages?

Hi, I just reopened Thunderbird after my computer was shut down automatically after a Dell firmware update. I had 15 email tabs open before this -- things I wanted to go back to or that reminded me to do something. They are now empty! I have gone into Troubleshoot mode a couple of times and restarted Thunderbird. I've also checked the "remove addons (or something like that)" check box. No luck. Can someone out there help? I'm going to try restarting my computer now. Thanks!

I received a notification from @hotmail and @live that I won't be able to receive or send mail after Sept 17th without taking action - what steps should I take when I don't have Microsoft Office 360?

I have been a long term Firefox user, but recently Firefox on Ubuntu seems to have more and more problems.

Here is the most recent one: I can't buy bus tickets on a largest provider in Lithuania (nothing happens after clicking "Pay").

https://autobusubilietai.lt/en

It worked in Chromium Browser.

Tried normal, private mode, safe mode and nothing worked.

I have Firefox 127.0.2 (64-bit) on Ubuntu 22.04. I have 0 extensions or addons installed.

Another one: I cannot select the country code from the drop down list when entering phone number in Ryanair, so basically I can't buy flight tickets from there. Chromium Browser didn't work as well, but Safari did.

I recently bought a new laptop and didn't import Firefox to the new one. Now I can't access my passwords etc on Firefox because it asks my for my primary password. I have no idea what that might be. Does anyone know if there is any way to recover the passwords please?

Hi,

I use fire fox as my default browser. It is still the default but now when I go to search the yahoo start page comes on. I cannot search with fire fox as this stupid yahoo home page over rides it. Please help!

Thanks Briony

abgardenrejuvenation@gmail.com

There’s right-click + “Forget about this site”, but that deletes the information for the entire second-level domain (say example.org).

When in the process of moving things from *.example.org to *.example.com peu à peu, then I need to be able to individually forget say chat.example.org because it’s already moved to chat.example.com but retain all information for other *.example.org hosts.

Whenever I select an email in my Inbox which has attached files (of any type) i get this pop-up, one for each attachment. https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2024-07-02-00-10-20-f3ab8a.png This has only been occurring since I updated to Ubuntu 24.04 and Thunderbird 115.12.0-2 If I click on the "Find more in Software" button I get a message 'Failed to execute child process "Gnome Software" (No such file/directory)'. I have searched for a solution but can only find a reference which suggests that the problem has something to do with Evolution, (the file handler, not Darwin's theory). Any suggestions? Cheers Ian

Dear friends,

I am using Firefox Browser 127.0.2 (64-bit) on a PC.

Sometimes it happens that an input field on a page in an IFRAME cannot be clicked. The buttons work, but you can't enter anything in the text field.

Only when I press in the address bar and then in the text field, now I can enter text in the text field.

Example page https://www.fantastic-food.ch Then click on the "Feedbacks" link.

Does anyone have an idea?

Kind regards Uwe

Translated with DeepL.com (free version)

have been using Thunderbird mail for about 3 years. It’s template selected the incoming and outgoing servers and ports etc..successfully. I've been connecting to Prodigy mail/ATT I had to change the battery and it doesn't work anymore. Can you help ???it checks the password until it shows an error message that the servers password or etc are wrong. I know the password is right since I can log in directly. Messages :

1- Configuration found in ISP Database

2- Checking Password (for a few minutes

3- Unable to log in at server..probably wrong configuration username or password

4 then nothing

Worked great before battery change

Using TBird 15.10.1 64-bit on my Windows 10 desktop system, I find under Tools | Address Book a down arrow to the left of Personal Address Book; clicking on it displays all my created address lists, which are available when I compose a message to send.

Using 15.10.1 64-bit on my Windows 11 laptop, the down arrow does not appear and I have no access to those lists.

Am using IMAP on both systems. Tried importing lists as a CSV file; no effect. How can I get access to my address lists on both PCs?

I just got my PC back from the shop. It's the best LG Gram laptop they had with Windows 11, and it's 1-yr old. Much on it was corrupted and I'm having to reload many items, one being my Firefox. It wouldn't open up. I did the right-click on my mouse and hit the OPEN selection. Firefox still wouldn't open up. I reloaded Firefox hoping that it would correct whatever may be wrong. No, it still won't open up. I'm reaching you now via TOR. My TOR was also reinstalled, but it is able to open up. Can you think of what I may have done wrong? [I'm unable to check the option-email me when someone answers my thread {this email must be a thread}, but this will be fine.] Please note that I am so NOT tech-savvy, I don't even have any smart/mobile/cell phone. Just a plain old phone. (I should add I'm in my 70's, ill, and in a Nursing Home.) I looked through your troubleshooting sugggestions, but they are too fancy for me to understand. I'm not sure how this works, but I sure do hope you can offer some suggestions as to what I can try. Thanks so very much for your time and consideration of this matter. It's very much appreciated.

I access Outlook through Firefox. I added the site to my home screen to login faster. After proceeding through the login screen and accessing my email, I have a blank permanent bar on the top of my screen (where the website controls exist when the quick app starts up). My screen is shifted down from this bar, with elements no longer appearing at the bottom of my screen (calendar, etc). Buttons on the bottom of the screen no longer appear (they are cut off). I want my screen to not be cut off on the bottom. As an aside, the bar on the top of the screen is annoyingly thick whether it's loaded or not.

Unable to export Firefox bookmarks. When I go to 'Manage Bk Mks' it states 'no items' (See attached Print Screen) yet all my bookmarks show in the left hand pane.