Firefox Community Forum

Westpac keep telling me it is the fault of my browser. While I was trying safe mode, deleting the cookies and cache etc. I came across this bit of odd information -

https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2024-08-08-01-10-24-eb9193.png

Westpac have been telling me for two months that it is Firefox's fault, but I don't see how, given that it has always worked before. Finding this data makes me think the problem is Westpac's fault but they just keep saying the same old thing - use another browser. Well I don't want to! I have visual difficulties and my Firefox is heavily customised to account for that.

What is actually happening is that when I enter my information on the log In Page: https://banking.westpac.com.au/wbc/banking/handler?TAM_OP=login&logout=false then click on the sign in button the screne goes white like it is going to log in and then the sign in page comes back up without the information I had entered.

Is there any thing you can do to help me?

Yours Sincerely, Ms Jacq Felis.

Starting yesterday, 10 Aug, I can't sign into Kaiser Permanente. Never had this problem before. Message is:

The page isn’t redirecting properly

Firefox has detected that the server is redirecting the request for this address in a way that will never complete.

   This problem can sometimes be caused by disabling or refusing to accept cookies.

This is the second important site with sign in problems. Can you cut whatever you are dong out so I can visit kp.org, and bank of america? I can sign in fine on all the other browsers just fine. Includes Brave, Chrome and Edge.

I looked this problem up, and the nonsense given to fix this problem is impossible to follow as it must be old. What shall I do, just avoid using this browser? This has been my base browser for years. Perhaps it is time to make a change.

Firefox is very slow in loading, it can take up to 5 mins. This has now stated to happen each time I turn on my PC. When it has loaded it randomly freezes and does not respond. This is now becoming more often. Can you please help and advise what I can do to correct these problems. Thank you.

This is an ongoing conversation.

This is the message I get from Rakuten: "Your ad blocker is working too hard! To earn Cash Back at Samsung, disable your ad blocker and refresh this page." I want Rakuten to send me to the Samsung site as I am interested in buying something there.

I am in a dialogue with someone on this Mozilla site, and trying to explain my problem. I don't know if the problem is that Rakuten is being blocked from sending me to the Samsung site or Samsung is being blocked. (Rakuten is a site that has arrangements with many companies who give discounts to customers.)

Some sites stopped opening, although in other browsers, and through the phone everything opens up. I've tried reinstalling the browser, disabling extensions, resetting DNS. It didn't help. A list of sites I'm having trouble with: https://www.deepl.com/ https://enka.network/ https://7tv.app/ https://hsr.hakush.in/ and some other sites that I can't remember right now. In Chrome he working. Sites like youtube twitch and other poplar working too, idk why firefox have problem, maybe its new update?

I have two Firefox windows open, one on my Macbook Pro and one on my external monitor. When I click a link in Obsidian, Firefox always opens it in the laptop's window. Is there a way to configure Obsidian (or maybe Firefox) so that links open in the Firefox window on my external monitor?

The fucking forced dark mode has return despite the previous fix layout.css.prefers-color-scheme.content-override = 1 in about:config fixing it for years. This and the current replacement fixes don't save. I want a solution for PERMANENT light mode (black text on white background) for ALL menus, pop-ups, dropdown menus and hover over tab info.

And don't tell me to go search for a different theme I've already spent hours doing that and firefox has broken them only making some menus use the appropriate mode. On top of that I can't even pick an option to search for one that uses light mode I just have to go through each one and try it if I want to know which mode it uses that is NOT a solution to anything.

Replacement "fixes" for reference: ui.systemUsesDarkTheme won't even let me set to 0 only has true/false browser.theme.content-theme set to 1 browser.theme.toolbar-theme set to 1 (Why in the absolute hell these were added when a simple addition to preference setting wasn't is beyond me)

Very sorry for the aggressiveness but I am so very VERY tired of having to fight firefox on this preferance for years when their dark mode hurts my eyes.

The E*Trade analyst research tab does not display properly with text appearing over top of other text, strange numbers, and certain links inactivated. See attached example screenshots showing issues (yellow highlighting with Firefox) and proper display (green highlighting with Chrome). Thanks!

I paid for 100GB which was good. I was offered a trial period for Gemini which is about to expire and do not want to subscribe. Can I have my 100Gb which I already paid for back? Can you restore the 100GB back since I already paid for it?

Been an issue for a while now. I try to start a YouTube video, and it spins and spins forever, maybe only loading the first 15 seconds before finally crashing the player. Twitch and other video service websites work perfectly fine. Tried a different browser, again worked perfectly fine. I erased all cookies, relogged in and tried, and it seemed to work for a little while, but then it eventually went right back to the way it was. Tried repeating the process, just deleting all YouTube cookies every time I wanted to watch something, and while it worked occasionally it was very inconsistent and obviously very annoying to have to do. Tried disabling ad and malware blockers, as well as all my other extensions, no dice. Needless to say, I'm stumped. Any clues..?

A couple of websites in Firefox just wont scroll down at all, hence I cannot access all the information or links. zooming out helps partially but not convenient. how can I fix this please? I already turned off and then back on the hardware acceleration option that was offered to someone as a solution. The same site works perfectly fine in Chrome.

Another issue, i tend to notice more frequently in comparison but still very rare is where the whole site is greyed out or no buttons or links work. Possibly because you must click on accept or some button/link that I am unable to see or access despite all efforts. so, you give up!

Please advise. thanks. Regards S

For about 2 weeks now my Firefox Desktop v. 128.0.3 (Mozilla-Flatpak - 1.0) freezes within 30 mins of use.

No good waiting, nothing responds except the exit button.

Clearly, there's a flaw in a recent update.

I'm on Ubuntu 22.04.4 LTS and my Firefox is from Flatpak.

While writing this I got a Flatpak update for Firefox and Firefox.Locale - whatever that is.

So I'll park my question till I close and reopen Firefox - hopefully with a release from the big freeze-up.

For about the past week I've been having trouble with Gmail and Google Search in my Firefox browser. Typically, I open a Firefox window with multiple tabs and leave the window open all day. I always have Gmail and Google Calendar open in tabs. What happens is that the Gmail tab will at some point give me a message that it cannot connect and has timed out and is trying to reload, but it never reloads, it just stalls. Then I try to open a Google search bookmark to search and the tab remains blank. This happens multiple times throughout the day. Meanwhile I can open Gmail or any Google page in Chrome, which I don't like using.

Sometimes I can close out the Gmail tab that won't load and try to open Gmail in a new tab, but that stalls out too. The only way I can open Gmail again is to close out the Firefox window completely and then relaunch it, then it can open Gmail or Google... until it breaks again.

This never used to happen. I'm using the latest versions of Windows 10 and Firefox on my desktop PC. Nothing else has changed.

Please help me fix this, it's very annoying.

Hey I've reinstalled my PC i installed Firefox. Login to Firefox Sync. And now it's empty. no tabs, no passwords, everything is gone. I usually do this every time and it work. I am sync my Android phone with all my passwords and bookmarks

I am unable to open certain sites, like Medicare claims, which I've had no trouble with in the past. I get an error message "To protect your security, api.medicare.gov will not allow Firefox to display the page if another site has embedded it. To see this page, you need to open it in a new window." This happened with another site as well. Please advise.

I was wonder when the next browser update may be come as I would like to watch YouTube on Firefox again. As it has been over a month since the last update that made it so YouTube doesn't load the video anymore. (I have tried every suggestion online to correct this and nothing)

I have determined that the cause of these crashes is hardware acceleration being enabled, I can share more details if desired. It ran in troubleshoot mode then I added extensions one at a time, none of them crashed Firefox. upon turning on the hardware acceleration it crashes upon opening a PDF

Hi all, I'm running Gentoo linux on Apple M1 arm64 when after one random reboot firefox started segfaulting. Currently I've updated my system to be on the latest testing versions of packages and it's giving me the following backtrace:

[Parent 21529, Main Thread] WARNING: Last startup was detected as a crash.: file /var/tmp/portage/www-client/firefox-128.1.0/work/firefox-128.1.0/toolkit/components/startup/nsAppStartup.cpp:966 [21529] Assertion failure: IsExtensionSupported(EGLLibExtension::ANGLE_platform_angle_d3d), at /var/tmp/portage/www-client/firefox-128.1.0/work/firefox-128.1.0/gfx/gl/GLLibraryEGL.cpp:639 #01: ???[/usr/lib64/firefox/libxul.so +0x6c55d60] #02: ???[/usr/lib64/firefox/libxul.so +0x6c4fac4] #03: ???[/usr/lib64/firefox/libxul.so +0x6c4f3d4] #04: ???[/usr/lib64/firefox/libxul.so +0x6c51634] #05: ???[/usr/lib64/firefox/libxul.so +0x6c545a8] #06: ???[/usr/lib64/firefox/libxul.so +0x743a34c] #07: ???[/usr/lib64/firefox/libxul.so +0x742f8a8] #08: ???[/usr/lib64/firefox/libxul.so +0x742f07c] #09: ???[/usr/lib64/firefox/libxul.so +0x7426244] #10: ???[/usr/lib64/firefox/libxul.so +0x7447014] #11: ???[/usr/lib64/firefox/libxul.so +0x7446f88] #12: ???[/usr/lib64/firefox/libxul.so +0x7446f58] #13: ???[/usr/lib64/firefox/libxul.so +0x7446f2c] #14: ???[/usr/lib64/firefox/libxul.so +0x7446ed8] #15: ???[/usr/lib64/firefox/libxul.so +0x7446ea8] #16: ???[/usr/lib64/firefox/libxul.so +0x7446d64] #17: ???[/usr/lib64/firefox/libxul.so +0x7446d14] #18: ???[/usr/lib64/firefox/libxul.so +0x6333f88] #19: ???[/usr/lib64/firefox/libxul.so +0x569bb2c] #20: ???[/usr/lib64/firefox/libxul.so +0x56a38f4] #21: ???[/usr/lib64/firefox/libxul.so +0x6434a84] #22: ???[/usr/lib64/firefox/libxul.so +0x6359058] #23: ???[/usr/lib64/firefox/libxul.so +0x6358fcc] #24: ???[/usr/lib64/firefox/libxul.so +0x6358f80] #25: ???[/usr/lib64/firefox/libxul.so +0x56964b8] #26: ???[/usr/lib64/libnspr4.so +0x2aa7c] #27: ???[/usr/lib64/libc.so.6 +0x836d4] #28: ???[/usr/lib64/libc.so.6 +0xe538c] #29: ??? (???:???) Segmentation fault

Here is the Gentoo Forums post: https://forums.gentoo.org/viewtopic-t-1170250.html Keep note of my last comment there where I realized that I installed firefoxpwa that day and it was working until I reboot in the evening having completely forgotten about firefoxpwa.