Firefox Support Forum

I want to change "browser.sessionstore.resume_session_once" preference to true. So I do it in about:config page and if I reaccess this page in another tab within the session, then my value is being kept.

However, when I restart Firefox (thru "Exit" in "File" menu), all previous pages get restored and that preference is "false" again in the config after a new browser start.

I also made a user.js file with the following content: // user_pref("browser.startup.couldRestoreSession.count", 0); user_pref("browser.sessionstore.resume_session_once",true);

Nothing helps.

Please let me know how I can modify the config file.

Thank you!

Every time I open Firefox after closing it, I get the message below. I can click the button to restore session and it works every time. With each update, I hope to never see this message again, but after installing a new version on Ubuntu today, I see the same familiar message. This is not linked to a computer, or an operating system because I've seen this on both Ubuntu and Mac. If Firefox could literally just click the button that would be awesome.

Sorry. We’re having trouble getting your pages back.

We are having trouble restoring your last browsing session. Select Restore Session to try again.

Dear supporter, our firefox is managed by our company, while download file, not sure why some file type could not setup default option, due to no check box "Do this automatically for files like this from now on", could you share how to fix ? Thanks a lot.

best regards/hing

I can edit my short cuts. One I have added the Name, and the URl, I also have the option to add a custom picture to the square icon for the shortcut. It seems obvious to want, as I do, to "drag and drop" a photo of my choice from my personal collection. For example, when there are multiple shortcuts for the email of each person in the family, their individual photo is a great identifier. As things are now it seems I can only add another URL. I tried to add the URL from a family members Facebook page but it would not accept the link. Can some techno whizzz out there not make "drag and drop" an option? It would be REALLY useful for us all to have the photo of our choice, either a family person where appropriate, or a pet or whatever, or a friend. Thanks. Drag and DRop seems such such a common process now I cant think it would be difficult. Well....I wouldn't know where to start of course, but thats why this is a Help forum! I look forward to you coming up with something! Thanks. Have a great day.

How can I resolve issues with video streams from Facebook Workplace?

This issue doesn't happen in Chrome. When I stream video in Facebook Workplace, the video stops frequently and becomes poor quality at times. I have recommended performance settings enabled, using hardware acceleration.

I'm trying to troubleshoot a connection error and cannot find anything about 'SSL_ERROR_INSUFFICIENT_SECURITY_ALERT'? What is this trying to tell me exactly? Is there documentation or a debugging switch to elaborate this error, or is it really necessary to dig into the source code to find out about this? Even mozilla search and google comes up empty.

I'm running 115.12.0esr on Linux. I have another Linux system running 115.7.0esr that has no problem connecting to the same URL.

Thanks!

When I used to take screenshots, they would be automatically named with the date, time, and part of the text captured regardless of language. A few days ago and with no reason I can discern, it now saves any non-English screenshots with something like this "Screenshot 2024-06-23 a[...].png" instead of "Screenshot 2024-06-22 at 08-02-28 Politics Policy Polit[...].png" (usual for English text and what I used to get with all languages).

Which means I have to manually rename screenshots. Does anyone know how I can fix this because I am working on a project with lots of screenshots for topics from different languages?

The behavior began with fifteen to twenty crash messages appearing. After which the browser would stop responding and be unable to reach out to the internet.

Network connectivity was confirmed as I was able to access my VPN and corporate teams.

I submitted as many crash reports as I could. Eventually the crash reporter ceased to function. The message is:

Firefox had a problem and crashed. Unfortunately, the crash reporter is unable to submit a report for this crash.

Details: expected value at line 1 column 1

Only a full reboot of the machine restored functionality but only temporarily. It returns after being put into sleep mode.

Running firefox in safe mode does not restore functionality. The behavior persists.

I am fully up to date according to firefox.

I am running a Lenovo Thinkpad Windows 11.

Hey all, Before I go to far, here... Firefox version 127.0.2 (64-bit) Windows 10 Version 10.0.19045 Build 19045 Extensions - Malwarebytes browser guard.

What I've done: Cleared cache, history, etc. etc. ran multiple system scans restart app restart windows

So how do I keep Firefox from opening pop-up for about:config? That's right, There are pop ups that firefox allow to open new tabs, and its the about:config page.

Also, every time I start typing out google in the address bar auto suggest fills in googleleadservices or something like that. I already went through all the same steps above and more. I originally thought it was just opening one of the last pages I went to, but if I've "cleared" everything as per the way firefox has it set up, why would it have any history of what the last page was?

David, here are two screen shots (ss) to clarify my issue with email and a third regarding another issue (see below).

Number one ss shows what I see when I go to Thunderbird. I am allowed to delete if I wish by first marking the email and then clicking delete. If, however, I wish to view the message, Number two ss appears. I cannot delete the message without going back to Number one ss as that option has now disappeared. This was no problem on my old computer.

The other issue is related to the above. I have over 250 emails without being able to access them (see Number three ss). On the left upper side is the number of emails I have, but only six old emails appear, something that is confirmed in the upper right frame. No matter what I do, I cannot access them.

Good morning, Our company's firefox add-on(Saba Security Plugin) has stopped working, please let me know what happened.

When a new client (version 126) downloads the add-on, the following message is displayed: "The add-on downloaded from this site cannot be installed because it appears corrupt."

If you install an older version, it works without any problems, what is the reason?

I have already contacted you once at: product-help@firefox.com

And they told me to report at: https://support.mozilla.org/questions/new/desktop/form

Regards,

Hi,

am running firefox 127.0.1 on a windows 11 desktop. Numerous sites that use a captcha to login fail. In other words, the captcha never loads and I cannot login to those sites. Such sites include teamfaderpro, Coursera, and bandcamp. All logins fail as the captcha is required to be passed prior to logging in, but the captcha never appears and so when I try to log in, nothing happens and I cannot login.

I have tried the above same sites on the Edge browser and have no such issue, the captcha shows and I can login.

Just FYI, the agent switcher setting change recommended by others previously is not suitable. When I tried that fix I was unable to access a considerable percentage of the internet due to some cloudflare issue, so the agent switcher setting is not an option. So far, I have tried all recommended settings to fix this issue and nothing has worked.

I am surprised no one else is having this issue.

Any help is appreciated, or at least inform google/mozilla about this issue as it has been ongoing (on and off) for me for many months. And yes, this problem is persistent for me at the moment, it remains despite rebooting windows, despite clearing cookies and cache (which I have set to automatically delete when exiting firefox).

I have been a long term Firefox user, but recently Firefox on Ubuntu seems to have more and more problems.

Here is the most recent one: I can't buy bus tickets on a largest provider in Lithuania (nothing happens after clicking "Pay").

https://autobusubilietai.lt/en

It worked in Chromium Browser.

Tried normal, private mode, safe mode and nothing worked.

I have Firefox 127.0.2 (64-bit) on Ubuntu 22.04. I have 0 extensions or addons installed.

Another one: I cannot select the country code from the drop down list when entering phone number in Ryanair, so basically I can't buy flight tickets from there. Chromium Browser didn't work as well, but Safari did.

Firefox was crashing regularly in my PC desktop. I have updated from win 10 to11 recently then only i am seeing firefox browser crashes daily. I am using browser version 127.0.2 (64-bit). Below is dump file.

My PC specs: 13900k RTX 4090 Gskill 32gb 7200mhz Windows 11

IRQL_NOT_LESS_OR_EQUAL (a) An attempt was made to access a pageable (or completely invalid) address at an interrupt request level (IRQL) that is too high. This is usually caused by drivers using improper addresses. If a kernel debugger is available get the stack backtrace. Arguments: Arg1: 00001af03747b2f3, memory referenced Arg2: 0000000000000002, IRQL Arg3: 0000000000000000, bitfield : bit 0 : value 0 = read operation, 1 = write operation bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status) Arg4: fffff80366b09eb0, address which referenced memory

Debugging Details:

• • • WARNING: Check Image - Checksum mismatch - Dump: 0x210d9b, File: 0x210ec3 - C:\ProgramData\Dbg\sym\BTHport.sys\FE108757203000\BTHport.sys

KEY_VALUES_STRING: 1

   Key  : Analysis.CPU.mSec
   Value: 1000

   Key  : Analysis.Elapsed.mSec
   Value: 2732

   Key  : Analysis.IO.Other.Mb
   Value: 0

   Key  : Analysis.IO.Read.Mb
   Value: 0

   Key  : Analysis.IO.Write.Mb
   Value: 0

   Key  : Analysis.Init.CPU.mSec
   Value: 78

   Key  : Analysis.Init.Elapsed.mSec
   Value: 2596

   Key  : Analysis.Memory.CommitPeak.Mb
   Value: 150

   Key  : Bugcheck.Code.LegacyAPI
   Value: 0xa

   Key  : Bugcheck.Code.TargetModel
   Value: 0xa

   Key  : Failure.Bucket
   Value: AV_nt!MiGetPageProtection

   Key  : Failure.Hash
   Value: {41372a35-237d-1281-82f6-8f5f9bf6044a}

   Key  : WER.OS.Branch
   Value: ni_release

   Key  : WER.OS.Version
   Value: 10.0.22621.1

BUGCHECK_CODE: a

BUGCHECK_P1: 1af03747b2f3

BUGCHECK_P2: 2

BUGCHECK_P3: 0

BUGCHECK_P4: fffff80366b09eb0

FILE_IN_CAB: 070224-10625-01.dmp

READ_ADDRESS: fffff8036751c4a8: Unable to get MiVisibleState Unable to get NonPagedPoolStart Unable to get NonPagedPoolEnd Unable to get PagedPoolStart Unable to get PagedPoolEnd unable to get nt!MmSpecialPagesInUse

00001af03747b2f3 

BLACKBOXBSD: 1 (!blackboxbsd)

BLACKBOXNTFS: 1 (!blackboxntfs)

BLACKBOXPNP: 1 (!blackboxpnp)

BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT: 1

PROCESS_NAME: firefox.exe

TRAP_FRAME: ffffd0889d0df2f0 -- (.trap 0xffffd0889d0df2f0) NOTE: The trap frame does not contain all registers. Some register values may be zeroed or incorrect. rax=0000000000000000 rbx=0000000000000000 rcx=ffff93c9e4f277f8 rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000 rip=fffff80366b09eb0 rsp=ffffd0889d0df480 rbp=ffffd0889d0df518

r8=ffff93c9e4f27000  r9=0000000000000020 r10=ffff93c9e4f27000

r11=ffff93c9e4f277f8 r12=0000000000000000 r13=0000000000000000 r14=0000000000000000 r15=0000000000000000 iopl=0 nv up ei pl zr na po nc nt!MiGetPageProtection+0x140: fffff803`66b09eb0 478b44fc10 mov r8d,dword ptr [r12+r15*8+10h] ds:00000000`00000010=???????? Resetting default scope

STACK_TEXT: ffffd088`9d0df1a8 fffff803`66c2e269  : 00000000`0000000a 00001af0`3747b2f3 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx ffffd088`9d0df1b0 fffff803`66c29705  : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69 ffffd088`9d0df2f0 fffff803`66b09eb0  : 00000000`00000000 ffff93c9`e4efff48 ffff93c9`dffe9e58 ffff838d`59321140 : nt!KiPageFault+0x485 ffffd088`9d0df480 fffff803`66b0923d  : 00000000`00000000 00000000`00100800 ffff93bf`fd3cb538 ffffd088`9d0df5e0 : nt!MiGetPageProtection+0x140 ffffd088`9d0df4e0 fffff803`66b0b2fb  : ffff838d`7b6c5740 ffffd088`9d0df778 00000000`00000007 00000087`54647c50 : nt!MiQueryAddressState+0x2ed ffffd088`9d0df700 fffff803`66f86aaf  : ffffd088`00000000 00007ffa`7936c000 00000007`ffa70000 ffff838d`77e2d500 : nt!MiQueryAddressSpan+0x24b ffffd088`9d0df7c0 fffff803`66f86355  : ffff93c9`dffe9e48 ffff93c9`e4efff48 ffff93c9`e4f277f8 ffff838d`7b6c5740 : nt!MmQueryVirtualMemory+0x73f ffffd088`9d0df960 fffff803`66c2d935  : 00000000`00000000 00000000`00000000 00000000`00000000 000001e8`d96b1000 : nt!NtQueryVirtualMemory+0x25 ffffd088`9d0df9b0 00007ffb`1886f7c4  : 00007ffb`161c2730 0000fdde`97f8b1fb 000001e8`dfa400f0 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x25 00000087`54646bc8 00007ffb`161c2730  : 0000fdde`97f8b1fb 000001e8`dfa400f0 00000000`00000000 00000000`20000001 : 0x00007ffb`1886f7c4 00000087`54646bd0 0000fdde`97f8b1fb  : 000001e8`dfa400f0 00000000`00000000 00000000`20000001 00000000`00000030 : 0x00007ffb`161c2730 00000087`54646bd8 000001e8`dfa400f0  : 00000000`00000000 00000000`20000001 00000000`00000030 00000087`54646c00 : 0x0000fdde`97f8b1fb 00000087`54646be0 00000000`00000000  : 00000000`20000001 00000000`00000030 00000087`54646c00 00000087`54648258 : 0x000001e8`dfa400f0

SYMBOL_NAME: nt!MiGetPageProtection+140

MODULE_NAME: nt

IMAGE_VERSION: 10.0.22621.3447

STACK_COMMAND: .cxr; .ecxr ; kb

IMAGE_NAME: ntkrnlmp.exe

BUCKET_ID_FUNC_OFFSET: 140

FAILURE_BUCKET_ID: AV_nt!MiGetPageProtection

OS_VERSION: 10.0.22621.1

BUILDLAB_STR: ni_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {41372a35-237d-1281-82f6-8f5f9bf6044a}

Followup: MachineOwner

Below error was copied from eventviewer:

Faulting application name: firefox.exe, version: 127.0.2.8941, time stamp: 0x6679d728 Faulting module name: ntdll.dll, version: 10.0.22621.3374, time stamp: 0xeae8eecc Exception code: 0xc0000005 Fault offset: 0x0000000000021120 Faulting process id: 0x0x3EF4 Faulting application start time: 0x0x1DACAAC47A50F62 Faulting application path: C:\Program Files\Mozilla Firefox\firefox.exe Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll Report Id: a0cb4aaf-1995-45b2-9fb4-51b0a84fba90 Faulting package full name: Faulting package-relative application ID

I recently bought a new laptop and didn't import Firefox to the new one. Now I can't access my passwords etc on Firefox because it asks my for my primary password. I have no idea what that might be. Does anyone know if there is any way to recover the passwords please?

Hi,

I use fire fox as my default browser. It is still the default but now when I go to search the yahoo start page comes on. I cannot search with fire fox as this stupid yahoo home page over rides it. Please help!

Thanks Briony

abgardenrejuvenation@gmail.com

There’s right-click + “Forget about this site”, but that deletes the information for the entire second-level domain (say example.org).

When in the process of moving things from *.example.org to *.example.com peu à peu, then I need to be able to individually forget say chat.example.org because it’s already moved to chat.example.com but retain all information for other *.example.org hosts.