This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

BetterPrivacy changed destination Folder to removable! tried Reset FF to factory status without any sucess!

R.Lutfi
R.Lutfi
more options

checking Plugins, I always get Flash player outdated! I discovered that Better Privacy Changed downloading folder to removable. How can I fix this problem? even setting FF several times to its factory setting is not helpful.

checking Plugins, I always get Flash player outdated! I discovered that Better Privacy Changed downloading folder to removable. How can I fix this problem? even setting FF several times to its factory setting is not helpful.

Todas las respuestas (3)

Gingerbread Man
Gingerbread Man
more options

R.Lutfi wrote: 

checking Plugins, I always get Flash player outdated!

What is the exact version listed for Shockwave Flash in the Add-ons Manager, Plugins category?

R.Lutfi wrote: 

I discovered that Better Privacy Changed downloading folder to removable.

What does that mean? All folders can be deleted. And how is your download folder related to a Flash Player problem?

R.Lutfi wrote: 

even setting FF several times to its factory setting is not helpful.

That's to be expected, since your Flash Player data isn't stored under your Firefox profile folder.

R.Lutfi
R.Lutfi Autor de la pregunta
more options

1. Flash player version 13.0.0.214 2. as soon as Flash player installed, it is removed automatically from downloads and FF shows outdated plugin

Modificadas por R.Lutfi el

Gingerbread Man
Gingerbread Man
more options

That's the latest version, and you can see above under Question Details - More System Details that it's available to websites.

Since I don't see any obvious issues, I suggest you perform a clean install of Flash Player as described below. It's admittedly tedious, but it's an effective cure-all for most Flash Player problems.

  1. From the following page, save the uninstaller somewhere handy, like the desktop.
  2. From the following page, save the installer for other browsers. If you also use Flash Player in Internet Explorer, also save the ActiveX version.
  3. Exit all applications.
  4. Run the uninstaller.
  5. In Windows Explorer, try to open the following folders. If they still exist, delete them manually. 
    • C:\Windows\system32\Macromed\Flash\
    • C:\Windows\SysWOW64\Macromed\Flash\
    • %AppData%\Adobe\Flash Player\
    • %AppData%\Macromedia\Flash Player\
  6. Restart your computer.
  7. Run the installer for other browsers.
  8. Run the ActiveX installer if you downloaded it.

If you continue having issues afterwards, please attach a screenshot of the problem.