Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

My JOTFORMS ARE NOT LOADING IN FIREFOX. They do in Safari. Please fix this problem. And NO NO NO I will not be upgrading my Firefox Version because it will n

PissedOffUser77
PissedOffUser77
more options

My Jot forms are not being read in Firefox and I am getting an error message in all cases on my websites. They work fine in Safari, etc. on my MAC. And please don't ask me about versions. Your Firefox is the problem as usual. PLEASE FIX ASAP. IT IS URGENT.

My Jot forms are not being read in Firefox and I am getting an error message in all cases on my websites. They work fine in Safari, etc. on my MAC. And please don't ask me about versions. Your Firefox is the problem as usual. PLEASE FIX ASAP. IT IS URGENT.

Todas las respuestas (2)

Microrobot
Microrobot
more options

Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: This will cause you to lose any Extensions and some Preferences.

  • Open websites will not be saved in Firefox versions lower than 25.

To Reset Firefox do the following:

For Firefox versions previous to 29.0:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox"Button reset button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

PissedOffUser77
PissedOffUser77 Autor de la pregunta
more options

There is no Troubleshooting "Reset Firefox" function in my menu. Do you have another method or solution?