Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

How do I fix "profile missing" error on a Mac?

  • 1 respuesta
  • 2 tienen este problema
  • 3 visitas
  • Última respuesta de John99

mwrites
mwrites
more options

When I try to launch Firefox on my MacBook Pro, I get the message that it can't load because my "profile" may be missing. I saw that I could delete the "profiles.ini" folder, but this is not in my Library.

I have tried to shut down and restart my computer, and I also tried to uninstall and download Firefox again, but I still get the same error message. Can you help me?

Thanks! Marcus

When I try to launch Firefox on my MacBook Pro, I get the message that it can't load because my "profile" may be missing. I saw that I could delete the "profiles.ini" folder, but this is not in my Library. I have tried to shut down and restart my computer, and I also tried to uninstall and download Firefox again, but I still get the same error message. Can you help me? Thanks! Marcus

Todas las respuestas (1)

John99
John99
more options

profiles.ini is a file not a folder, and it should be in your Firefox folder above the Firefox profile folder.

You could have more than one profile. Firefox will often try to recreate a profile.ini file or a profile when it runs into problems. You could have a profile.ini that is hidden or you have not yet found it. If that file is wrong and points at a locked, inaccessible or none existent location you may have a problem that Firefox can not solve by itself.

Have another look for profiles.ini but when you find it rename it (maybe profiles.ini.faulty) that should be enough for Firefox to recreate a profile.ini , a profile & be able to start again.

The file profile.ini is short and the content of the now renamed file ought to give you a clue as to what is happening.