This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

Firefox crashes on startup Win7

  • 3 respuestas
  • 10 tienen este problema
  • 12 visitas
  • Última respuesta de FredMcD

guruweaver
guruweaver
more options

As of today, firefox crashes upon launch, safemode or not.

I've tried launching with shift, crash.

I've tried launching with commandline: firefox -safe-mode

It will run with -ProfileManager. I created a brand new profile and launched with that one, crash.

Windows 7 x64, fully patched. Recent scans done using a variety of virus, spyware, and malware products, including malware bytes, superantispyware, spybot, etc. No infections or malware found.

It was working fine yesterday, today it fails immediately upon launch. Here are the most recent crash ID strings:

Crash ID: bp-e0c8f7fc-5097-4c60-b4bb-2a7ea2140927 Crash ID: bp-1b673447-b86d-4ae1-b36a-d32a92140927 Crash ID: bp-93b025ec-d09f-42e3-9acd-6c3002140927 Crash ID: bp-ba9245c9-8eeb-4aae-a4a2-9ef8c2140927 Crash ID: bp-aac98062-6849-461c-8994-dd0a02140927 Crash ID: bp-d28e397e-a90d-4f0f-9fb7-edee32140927

As of today, firefox crashes upon launch, safemode or not. I've tried launching with shift, crash. I've tried launching with commandline: firefox -safe-mode It will run with -ProfileManager. I created a brand new profile and launched with that one, crash. Windows 7 x64, fully patched. Recent scans done using a variety of virus, spyware, and malware products, including malware bytes, superantispyware, spybot, etc. No infections or malware found. It was working fine yesterday, today it fails immediately upon launch. Here are the most recent crash ID strings: Crash ID: bp-e0c8f7fc-5097-4c60-b4bb-2a7ea2140927 Crash ID: bp-1b673447-b86d-4ae1-b36a-d32a92140927 Crash ID: bp-93b025ec-d09f-42e3-9acd-6c3002140927 Crash ID: bp-ba9245c9-8eeb-4aae-a4a2-9ef8c2140927 Crash ID: bp-aac98062-6849-461c-8994-dd0a02140927 Crash ID: bp-d28e397e-a90d-4f0f-9fb7-edee32140927

Solución elegida

Let's close this issue. I rebooted and now firefox is working flawlessly. I'm going to blame the weather. Thank you for your time.

Leer esta respuesta en su contexto 👍 0

Todas las respuestas (3)

FredMcD
FredMcD
more options

Start your Computer in safe mode. Then start Firefox. Try Safe web sites.

Starting The Computer In Safe Mode;

If running, turn your computer off. Remove any disks and thumb drives that are in your hard drives or ports. Now start your computer but also;

Windows; Press the <F8> key repeatedly. Mac: Hold down the Shift key. Linux; Using the command line, Linux/Unix computers can be booted into various run levels that determine which resources are loaded. For example, "runlevel 1" is typically the equivalent to Windows and Mac safe modes.

When the Boot menu is displayed, release the key you were pressing. You must now choose what mode you want. The most used are;

  • Safe Mode; The computer runs with only a minimum set of programs.
  • Safe Mode With Networking; Same as above, but with internet access.
guruweaver
guruweaver Autor de la pregunta
more options

Solución elegida

Let's close this issue. I rebooted and now firefox is working flawlessly. I'm going to blame the weather. Thank you for your time.

FredMcD
FredMcD
more options

Good luck.