This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

I am getting messages on my pc saying that my firefox browser securing STRONGLY recommends a diagnostic checkup to fix the pc. Is this a scam or should i call

  • 2 respuestas
  • 2 tienen este problema
  • 1 visita
  • Última respuesta de joeeless

joeeless
joeeless
more options

The complete message reads: 

WARNING:  Comcast Cable Customer:  Your Firefox browser security STRONGLY recommends a diagnostic checkup to fix your PC.  Click OK to start and call 844-802-2085 for immediate action.

The message is being sent from p-display-trk.com

I have not responded because I feel it is a scam and want to be sure whether it is or not

The complete message reads: WARNING: Comcast Cable Customer: Your Firefox browser security STRONGLY recommends a diagnostic checkup to fix your PC. Click OK to start and call 844-802-2085 for immediate action. The message is being sent from p-display-trk.com I have not responded because I feel it is a scam and want to be sure whether it is or not

Solución elegida

hello, this is a scam and sounds like a problem possibly caused by adware already on your pc.

please go to the firefox menu ≡ > addons > extensions & remove any suspicious entries (toolbars, things that you have not installed intentionally, don't know what purpose they serve, etc).
also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there.
finally, run a full scan of your system with different security tools like the free version of malwarebytes & adwcleaner.

Remove a toolbar that has taken over your Firefox search or home page Troubleshoot Firefox issues caused by malware

Leer esta respuesta en su contexto 👍 3

Todas las respuestas (2)

philipp
philipp
  • Moderator
more options

Solución elegida

hello, this is a scam and sounds like a problem possibly caused by adware already on your pc.

please go to the firefox menu ≡ > addons > extensions & remove any suspicious entries (toolbars, things that you have not installed intentionally, don't know what purpose they serve, etc).
also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there.
finally, run a full scan of your system with different security tools like the free version of malwarebytes & adwcleaner.

Remove a toolbar that has taken over your Firefox search or home page Troubleshoot Firefox issues caused by malware

joeeless
joeeless Autor de la pregunta
more options

Thank you for the help. I rarely look at the add-ons but after checking, I found two that had managed to add themselves on. Got rid of them and ran adwcleaner and things seem to be back to normal. Once again, many thanks