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was able to take screenshots, now I cannot

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Busymomwifenstudent
Busymomwifenstudent
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I used to be able to take screenshots while on the Internet. Now I can only take screenshots when I am not using the Internet. I reset Firefox but that did not solve the problem. I believe that after a MS update in August may have changed my settings on Firefox which disabled my ability to take screenshots while on the Internet.

I used to be able to take screenshots while on the Internet. Now I can only take screenshots when I am not using the Internet. I reset Firefox but that did not solve the problem. I believe that after a MS update in August may have changed my settings on Firefox which disabled my ability to take screenshots while on the Internet.

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cor-el
cor-el
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You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.