Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

HELP!! QUICK!! I may have a BAD update download.

  • 1 respuesta
  • 1 tiene este problema
  • 1 visita
  • Última respuesta de CoryMH

more options

I got a gray and whote pop-up on my computer a little while ago that said I needed to install the Firefox 33.0.3 update "as soon as possible". I clicked on it but then aborted almost immediately. I still have an "update waiting to be applied" as soon as I close Firefox.

However, I remembered that I had gotten Firefox update notices from C/Net recently, but will never again trust anything but downloads directly from Mozilla.org due to a previous problem. Hence I aborted the download.

When I went to mozilla.org downloads It told me that I already "have the latest version" of Firefox. I am running 33.0.2.

Help! Is the gray and white pop-up really from Mozilla or could it be some kind of spoofware? I do have automatic updates enabled.

I got a gray and whote pop-up on my computer a little while ago that said I needed to install the Firefox 33.0.3 update "as soon as possible". I clicked on it but then aborted almost immediately. I still have an "update waiting to be applied" as soon as I close Firefox. However, I remembered that I had gotten Firefox update notices from C/Net recently, but will never again trust anything but downloads directly from Mozilla.org due to a previous problem. Hence I aborted the download. When I went to mozilla.org downloads It told me that I already "have the latest version" of Firefox. I am running 33.0.2. Help! Is the gray and white pop-up really from Mozilla or could it be some kind of spoofware? I do have automatic updates enabled.

Solución elegida

Hello,

The latest version is 33.0.3, so it may have been a legitimate message. However, it is always safer not to trust a dialog that pops up without your interaction.

Assuming your computer isn't infected with malware, a safe way to update is to go to:

  • Help (or New Fx Menu > Help-29) > About Firefox

Or download a new copy at:

Leer esta respuesta en su contexto 👍 0

Todas las respuestas (1)

more options

Solución elegida

Hello,

The latest version is 33.0.3, so it may have been a legitimate message. However, it is always safer not to trust a dialog that pops up without your interaction.

Assuming your computer isn't infected with malware, a safe way to update is to go to:

  • Help (or New Fx Menu > Help-29) > About Firefox

Or download a new copy at: