This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My sent box has disappeared from view

  • 9 respuestas
  • 2 tienen este problema
  • 1 visita
  • Última respuesta de temmott

more options

Down the left hand side the inbox; deleted; outbox are all there, but the sent box has suddenly gone

Down the left hand side the inbox; deleted; outbox are all there, but the sent box has suddenly gone

Solución elegida

Please coonfirm you have this setting: View > Folders > All or Menu Icon > Folders > All

Leer esta respuesta en su contexto 👍 0

Todas las respuestas (9)

more options

This hardly applies to Firefox, which is a browser. It would apply to Thunderbird or SeaMonkey.

more options

I was in the Thunderbird help location and presumed any answers would apply to Thunderbird! The sent box has been in position ever since I started using Thunderbird some ten years ago. Why has it suddenly vanished and how can it be retrieved?

more options

http://kb.mozillazine.org/Empty_folders There is advice about missing folders on this page as well as empty ones.

more options

moving this to the Thunderbird queue

more options

I am unable to find where the profile your mention is situated. I have been able to find the sent box, complete with its contents that are all up to date - so it is still working somewhere. 'Once found how do I get it to stay in its previous position under inbox/outbox/deleted' - incidentally drafts has gone as well - no idea where that is!

more options

Solución elegida

Please coonfirm you have this setting: View > Folders > All or Menu Icon > Folders > All

more options

Yes, going in to "view" - "folders" - the "all" button is clicked. I have tried unclicking this and then re-instating it, but no joy.

more options

Is this a Pop mail account using it's own set of folders? Is it a Pop mail account set up to use Global Inbox (Local folders)?

If IMAP mail account, then check to see if you need to subscribe to see those folders.

more options

Thank you for taking time to respond to my question. Somehow the sent box has reappeared along with 7 other inboxes and the drafts folder! I really dont know what I did, but I had been right clicking on my email address at the top. I had actually tried this before - without success. Thanking you for your help.