This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

For some reason, when I click on the Firefox icon on my desktop, nothing is coming up.

  • 2 respuestas
  • 1 tiene este problema
  • 3 visitas
  • Última respuesta de Scribe

tburnett
tburnett
more options

How do I fix this? I looked at the Mozilla help pages and nothing seems to describe how to fix this problem, since you have to have Firefox come up to fix it!

How do I fix this? I looked at the Mozilla help pages and nothing seems to describe how to fix this problem, since you have to have Firefox come up to fix it!

Todas las respuestas (2)

Riya
Riya
more options

See if this works. Kill firefox.exe through the Task Manager, to open the taskmanager hit Win + R and enter taskmgr.exe in the window, hit enter, right click firefox.exe and hit "end all processes" or something similar.

Scribe
Scribe
more options

See if you can start FF from All Programs on the Start menu. If you can, delete the Desktop icon, go back to FF on All Programs, right click, and select Send To - Desktop. That should create a new icon on the Desktop, which hopefully will work.

Modificadas por Scribe el