This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why is my password and username not working?

more options

I set my account up, ended up forgetting my password. Reset like I had to. Afterwhich, the new password was never excepted. Reset it a number of times and got the same result. NO CONNECTION

I set my account up, ended up forgetting my password. Reset like I had to. Afterwhich, the new password was never excepted. Reset it a number of times and got the same result. NO CONNECTION

Todas las respuestas (1)

more options

Is this the password for Firefox Sync, or another Mozilla service or website? I'm not clear on what kind of account it is.