This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why do I get "not connected to Internet " when I try to move within a website?

  • 2 respuestas
  • 1 tiene este problema
  • 1 visita
  • Última respuesta de FredMcD

more options

I am using Verizon hotspot to connect my laptop with internet. Never had problems until IOS 8 came out. My laptop is XP but I don't want a new computer yet! Since I downloaded 8 on my phone my laptop does not work properly! I can get on various websites, but when I try to move within the website I receive on a large screen "no internet connection" but I am still connected to the internet. When I use my computer on a free wifi service I don't have this problem. What is going on? Help Me Please!!!

I am using Verizon hotspot to connect my laptop with internet. Never had problems until IOS 8 came out. My laptop is XP but I don't want a new computer yet! Since I downloaded 8 on my phone my laptop does not work properly! I can get on various websites, but when I try to move within the website I receive on a large screen "no internet connection" but I am still connected to the internet. When I use my computer on a free wifi service I don't have this problem. What is going on? Help Me Please!!!

Todas las respuestas (2)

more options

Hello,

I am assuming you have tried with other browsers other than Firefox and experience the same issue? You might be able to get better support asking Apple support as it seems you are experiencing this due to iOS 8.

more options

Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.


Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.