Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

Firefox for android won't sync ever since update to 34.0.1

  • 6 respuestas
  • 14 tienen este problema
  • 9 visitas
  • Última respuesta de Ererer

Ererer
Ererer
more options

Hello. Ever since Firefox has updated to version 34.0.1, I can't sync any of my browser bookmarks. Whenever I try to open "sync" in settings (of Firefox browser itself) it crashes and won't let me open it. Ever since the update. I can't even sync directly from android's settings... it doesn't do anything. Thanks for anyone's help!

Hello. Ever since Firefox has updated to version 34.0.1, I can't sync any of my browser bookmarks. Whenever I try to open "sync" in settings (of Firefox browser itself) it crashes and won't let me open it. Ever since the update. I can't even sync directly from android's settings... it doesn't do anything. Thanks for anyone's help!

Solución elegida

Hi Ererer, Thank you for your question. Please try the following troubleshooting, but make a back up of your profile first: Back up and restore information in Firefox profiles

  1. Remove the account from the updated device
  2. Go to accounts.firefox.com
  3. Login one more time

Then go to your account settings on the android device and make sure that sync is not disabled for the account. Also make sure that auto-data sync is allowed.

Leer esta respuesta en su contexto 👍 2

Todas las respuestas (6)

guigs
guigs
more options

Solución elegida

Hi Ererer, Thank you for your question. Please try the following troubleshooting, but make a back up of your profile first: Back up and restore information in Firefox profiles

  1. Remove the account from the updated device
  2. Go to accounts.firefox.com
  3. Login one more time

Then go to your account settings on the android device and make sure that sync is not disabled for the account. Also make sure that auto-data sync is allowed.

guigs
guigs
more options

Please also make sure that you are not in a guest session by tapping on the menu and tapping "Exit Guest Session"

Ererer
Ererer Autor de la pregunta
more options

How exactly do I make a backup file of my bookmarks on android? Because for the link you gave, it was for windows. And if I delete my Firefox account from android settings, will it delete all of my passwords on my device, not the account? So I can re-setup the Firefox sync? Thanks

Ererer
Ererer Autor de la pregunta
more options
  • will it delete all of my bookmarks on my devce, and current Firefox settings and bookmarks and stuff like that* is what I meant
guigs
guigs
more options

Detaching the account should not erase any information stored on the local android profile. However making a back up in mobile is also currently not a built in feature. In the past the profile has been located in the folder that is mentioned in this solution: https://support.mozilla.org/en-US/que.../950536

Ererer
Ererer Autor de la pregunta
more options

Thanks!