This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

New Tab will not open

  • 3 respuestas
  • 7 tienen este problema
  • 2 visitas
  • Última respuesta de Carlvon

more options

When I click to open a new tab the new tab does not open. Some web pages do open new tabs properly. I have tried the safe mode and new tabs will open properly in that mode. I am using Norton for anti virus protection. Is it Norton causing the problem or do I need to look for another cause?

When I click to open a new tab the new tab does not open. Some web pages do open new tabs properly. I have tried the safe mode and new tabs will open properly in that mode. I am using Norton for anti virus protection. Is it Norton causing the problem or do I need to look for another cause?

Solución elegida

Type about:addons<Enter> in the address bar to open your Add-ons Manager. Hot key; <Control>(Mac:<Command>)<Shift> A)

In the Add-ons Manager, on the left, select Extensions. Disable a few add-ons, then Restart Firefox.

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.

If the problem continues, disable some more (restarting FF). Continue until the problem is gone. After, you know what group is causing the issue. Re-enable the last group ONE AT A TIME (restarting FF) until the problem returns.

Once you think you found the problem, disable that and re-enable all the others, then restart again. Let us know who the suspect is detective.

Leer esta respuesta en su contexto 👍 1

Todas las respuestas (3)

more options

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
more options

Solución elegida

Type about:addons<Enter> in the address bar to open your Add-ons Manager. Hot key; <Control>(Mac:<Command>)<Shift> A)

In the Add-ons Manager, on the left, select Extensions. Disable a few add-ons, then Restart Firefox.

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.

If the problem continues, disable some more (restarting FF). Continue until the problem is gone. After, you know what group is causing the issue. Re-enable the last group ONE AT A TIME (restarting FF) until the problem returns.

Once you think you found the problem, disable that and re-enable all the others, then restart again. Let us know who the suspect is detective.

more options

Thank you for the responses, I disabled a tool bar called ooVoo by Ask.com and now it seems to be working. I also found what may have been malware - something called dnsBasic and I disabled that and I am working on removing it.