This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

How do I set up another account to access email from my secondary Verizon?

  • 3 respuestas
  • 1 tiene este problema
  • 1 visita
  • Última respuesta de christ1

john9210
john9210
more options

I have a TB account to access email from my Verizon primary email account. I would like to set up another TB account to access email from my Verizon secondary account. I find it impossible to figure out how to use File/New/Mail account. The dialog box only lists Gandi!! which I do not wish to use.

I have a TB account to access email from my Verizon primary email account. I would like to set up another TB account to access email from my Verizon secondary account. I find it impossible to figure out how to use File/New/Mail account. The dialog box only lists Gandi!! which I do not wish to use.

Todas las respuestas (3)

christ1
christ1
  • Top 25 Contributor
more options

Run the new account wizard and choose 'File - New - Existing Mail Account'. https://support.mozilla.org/en-US/kb/automatic-account-configuration

john9210
john9210 Autor de la pregunta
more options

I tried to set up the new account with with File-New-Existing Mail Account". but I got the error message "Excepiton..."Componnt returned failure code: 0x80520015....". Then I got the message " Incoming server already exists". The the message "Username or password invalid". Now I know that the user name and password are valid since I sent an email to the address and could open verison with the user name and password to read the message.

I had set up the account in TB years ago and deleted it about 2 years ago. However the My Saved Passwords window shows the address and password is still in TB. Could this be what is causing the problem?

christ1
christ1
  • Top 25 Contributor
more options

At which step did you get the "Incoming server already exists" error? What is your version of Thunderbird?

I had set up the account in TB years ago and deleted it about 2 years ago.

What account are you talking about? You mentioned a 'Verizon primary email account' in your OP, and a 'Verizon secondary account'.

It probably doesn't hurt to delete any old saved passwords.