We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

At the install and first run of FF, I get a box that obviously requires a response, but it contains no words, and won't fire when clicked.

  • 2 respuestas
  • 2 tienen este problema
  • 1 visita
  • Última respuesta de Roy1953

Roy1953
Roy1953
more options

At the install and first run of FF, I get an overlay box that appears about 5 seconds after the program loads and shows the first screen. It obviously requires a response, but it contains no words. The checkbox doesn't cause any words to show either. the screen takes over and no other buttons can be clicked unto I hard crash out of FF.

At the install and first run of FF, I get an overlay box that appears about 5 seconds after the program loads and shows the first screen. It obviously requires a response, but it contains no words. The checkbox doesn't cause any words to show either. the screen takes over and no other buttons can be clicked unto I hard crash out of FF.

Solución elegida

Empty white box, gray bar, checkbox, question mark?

That irritating box has been linked to an AOL add-on. In order to remove the problem extension, you probably need to start Firefox in its Safe Mode so that it doesn't run.

You'll have to shut down Firefox any way you can, for example:

  • Alt+F4
  • right-click its tile on the Taskbar > Close all windows
  • Task manager (Ctrl+Shift+Esc)

To start Firefox in its Safe Mode, hold down the Shift key while double-clicking the shortcut.

A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Then you can go to the Add-ons page using either:

  • Ctrl+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons

In the left column, click Extensions. Then on the right, look for AOL.

Any luck?

Leer esta respuesta en su contexto 👍 1

Todas las respuestas (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Solución elegida

Empty white box, gray bar, checkbox, question mark?

That irritating box has been linked to an AOL add-on. In order to remove the problem extension, you probably need to start Firefox in its Safe Mode so that it doesn't run.

You'll have to shut down Firefox any way you can, for example:

  • Alt+F4
  • right-click its tile on the Taskbar > Close all windows
  • Task manager (Ctrl+Shift+Esc)

To start Firefox in its Safe Mode, hold down the Shift key while double-clicking the shortcut.

A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Then you can go to the Add-ons page using either:

  • Ctrl+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons

In the left column, click Extensions. Then on the right, look for AOL.

Any luck?

Roy1953
Roy1953 Autor de la pregunta
more options

That was it! I disabled the AOL addin and all worked like a charm after. Thanks a bunch.