This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

i cannot start firefox with message your firefox profile cannot be loaded. It may be missing or inaccessible

  • 2 respuestas
  • 3 tienen este problema
  • 10 visitas
  • Última respuesta de cor-el

tonygiang
tonygiang
more options

i cannot start Firefox with message "YOUR FIREFOX PROFILE CANNOT BE LOADED. IT MAY BE MISSING OR INACCESSIBLE"

i cannot start Firefox with message "YOUR FIREFOX PROFILE CANNOT BE LOADED. IT MAY BE MISSING OR INACCESSIBLE"

Todas las respuestas (2)

ideato
ideato
more options

Hello tonygiang, please see : How to run Firefox when your profile is missing or inaccessible

thank you

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

This is usually caused by a problem with the profiles.ini file and the profile marked as Default=1 in this file is no longer present on the hard drive.

  • Windows: %AppData%\Mozilla\Firefox\
    C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles\<profile>\
  • Linux: ~/.mozilla/firefox/
  • Mac: ~/Library/Application Support/Firefox/

You can use one of these to make Firefox create a new default profile or reuse an existing profile:

  • Delete the profiles.ini file to force Firefox to create a new default profile
  • Use the Profile Manager to create a new profile
    Use "Choose Folder" when you create a new profile to select the location of a lost profile and recover this profile