This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

Since I activated Malwarbytes firefox isn't recognizing my master security password...is this coincidence

  • 1 respuesta
  • 1 tiene este problema
  • 5 visitas
  • Última respuesta de cor-el

hoper
hoper
more options

I activated Malwarebytes today and ran a scan. After that my computer restarted and the normal prompts for my Master Security Password for Mozilla firefox came up. However, it is no longer recognizing my Master Security password. Is this a coincidence or is there something with the connection of the 2 programs? Any help would be appreciated.

I activated Malwarebytes today and ran a scan. After that my computer restarted and the normal prompts for my Master Security Password for Mozilla firefox came up. However, it is no longer recognizing my Master Security password. Is this a coincidence or is there something with the connection of the 2 programs? Any help would be appreciated.

Todas las respuestas (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Does Firefox recognize the Master Password if you try to access the Password Manager?

  • Tools > Options > Security: Passwords: "Saved Passwords" > "Show Passwords"

If there is an error with the MP then Firefox would ask again for the MP. If the MP is accepted, but no names & passwords show up then there might be a problem with the logins.json file in the Firefox profile folder.

You can check the content of the logins.json file in the Scratchpad (Firefox/Tools > Web Developer). Click the "Pretty Print" button to format the file for readability.