This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

When deleting emails Thunderbird locks up and must be forced to close.

  • 3 respuestas
  • 2 tienen este problema
  • 11 visitas
  • Última respuesta de christ1

randy3215
randy3215
more options

Details are in the question! When deleting emails the program locks up/stops responding. When this happens I have to force it to close with the task manager, then open and start all over again. This has been happening for some time now and with previous Tbird versions.

Windows 8.1 Thunderbird 31.7

Details are in the question! When deleting emails the program locks up/stops responding. When this happens I have to force it to close with the task manager, then open and start all over again. This has been happening for some time now and with previous Tbird versions. Windows 8.1 Thunderbird 31.7

Todas las respuestas (3)

christ1
christ1
  • Top 25 Contributor
more options

What is your anti-virus software?

randy3215
randy3215 Autor de la pregunta
more options

I only use Windows Defender

christ1
christ1
  • Top 25 Contributor
more options

Try to start *Windows* in safe mode with networking enabled.

- Win8 http://windows.microsoft.com/en-US/windows-8/windows-startup-settings-including-safe-mode

- Win7 http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode

- XP http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx

Still in Windows safe mode, start Thunderbird in safe mode.

- https://support.mozilla.org/en-US/kb/safe-mode

Does the problem go away?